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Dental care during the coronavirus situation

It is safe to come in for dental care

To ensure the safety of the customers and personnel,

  • we are only treating patients who do not have respiratory symptoms. All customers will be asked about their possible exposure to the coronavirus when they make an appointment and come in to the clinic.
  • our services remain limited to urgent and necessary care, the need for which is assessed separately for each customer on medical and dental grounds. Urgent care refers to care that must be provided within one to three days. Necessary care refers to care that must be provided within one to two months.
  • separate dental clinics are reserved for groups that are at high-risk of severe illness from the coronavirus.
  • the personal protective equipment worn by our personnel is more comprehensive than usual.
  • a mouthwash that reduces viral pathogenicity is used before procedures.
  • due to the risk of droplet transmission, the procedures are carried out by avoiding aerosols that are caused by the rotating instruments and scaling equipment used in dental care. Additional protective equipment is also used during dental care.
  • changes have been made to waiting rooms.
  • the presence of unnecessary persons is avoided at dental clinics. Customers may be accompanied by one assistant.

Dental care during the emergency conditions

We will reopen non-urgent care gradually. For customers, this means that we will start with dental care that is necessary for the customer, based on an assessment.

Care is provided at the dental clinics of Kalasatama, Kivelä, Linnankoskenkatu, Malmi, Malminkartano, Maunula, Myllypuro and Vuosaari as well as the Unit for Specialised Oral Care in the Metropolitan Area and Kirkkonummi. We will open the Oulunkylä Dental Clinic in June.

If the situation allows, we will continue to provide non-urgent periodic check-ups and orthodontic treatment for children and young people as well as examinations and non-urgent care for adults in autumn.

Contact by phone or through the chat service

Dental clinics must be contacted only by phone or through the chat service. Appointments cannot be booked at dental clinics.

You can call regarding an urgent and necessary appointment and cancel or reschedule an appointment on the number +358 (0)9 3105 1400 Mon-Thu 7-18 and Fri 7-15. We also have a callback service.

Appointments can be cancelled electronically at the address helsth.terveytesi.fi. The oral health care chat service is open 8-15 on weekdays on the Finnish-language website www.hel.fi/hammashoito.

We will contact all customers whose appointments need to be rescheduled. Please be aware that this call will be a call from an unknown/encrypted number.

Emergency dental care

Emergency dental care is available at Haartman Hospital, Haartmaninkatu 4, building 12.

The number for making an appointment with emergency care services during evenings, weekends and public holidays is +358 (0)9 471 71110. Please call before coming to the emergency services to allow us to assess the urgency of your treatment. Appointments can be booked through the service on weekdays from 14-21 and at weekends and public holidays from 8-21.

Urgent dental care for people who have contracted or been exposed to the coronavirus or who have respiratory symptoms is provided at HUS, to which customers are referred through the appointment booking service of the City of Helsinki’s dental care services.

Overnight emergency care for oral diseases

Overnight emergency care for oral diseases is available at Töölö Hospital 21-8 at Töölönkatu 40, Helsinki.

The overnight emergency care services only treat patients who require immediate treatment and whose treatment cannot be delayed on medical grounds to be carried out by emergency care services starting from 8:00 the following morning.

The night-time emergency care services operate according to the principle of medical urgency. Patients must call the Töölö Hospital Emergency Department regarding their need for treatment, tel. +358 (0)40 621 5699.

Service voucher

The City of Helsinki’s oral health care service vouchers continue to be granted to customers who do not:

  • belong to the risk groups defined by THL, read more on the THL website
  • have a respiratory infection, respiratory symptoms and who have not been exposed to the coronavirus.

(A person is considered to have been exposed to the coronavirus if they have been abroad within the last 14 days or there is a person within their close circle who has a respiratory infection/has contracted the coronavirus or they have been placed under quarantine by an infectious disease specialist.)

Service vouchers are only granted for medically necessary care. The period of validity of previously granted service vouchers may be extended if necessary. Do not go to a dental appointment booked with a service voucher if you have a cold.

The following clinics provide personal guidance on oral health care service vouchers:

  • Kalasatama Dental Clinic, Työpajankatu 14 A, 2nd floor, room A12. The information desk is open on weekdays, Mon-Fri, 8-15:15.
  • Centralised appointment booking, open Mon-Thu 7-18 and Fri 7-15, tel. +358 (0)9 3105 1400.


 14.12.2020 14:59