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Dental clinic invoicing has been delayed

– invoicing has started in November

We have experienced technical difficulties related to invoicing in our dental clinic data system since this summer. This is why we have not been able to invoice customers for their visits during July to October 2018.

The issues have now been resolved and we are going to start the invoicing process in phases. Some of the invoices have been outstanding since early February, but most of them concern the period from 1 July 2018 onwards. This is why an invoice you receive in November or December 2018 may contain fees for several visits.

The payment time is two weeks but can be postponed on request.

If you have any questions about invoicing, please contact invoicing customer services by calling 09 3 102 5300 (Mon–Fri 8–16) or via e-mail at talpa.asiakaspalvelu@hel.fi.

FAQ

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Patients are admitted to dental care according to urgency. To make an appointment, call centralized dental care appointments at 09 3105 1400 (Mon–Thu 7:00-18:00 and Fri 7:00-15:00). The urgency of your case is assessed on the phone.

N.B. The call-back service for non-urgent calls is closed on Friday 7th of December from 12:15 p.m. to 3 p.m.


Urgent care for aches and accidents on weekdays is given at emergency dental care clinics, tel. 09 310 51400 (7–14 Mon–Fri). After that you are instructed to call the Metropolian area emergency service, tel 09 3104 9999 which answers daily till 21:00.



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27.11.2018 09:32