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Dental care

Wear a face mask in social and health care services

We recommend that everyone over the age of 12 uses a face mask in all facilities within social and health care services.

Read more here: Coronavirus updates from Helsinki

Congestion at non-urgent care

Non-urgent oral health care is currently congested. The waiting list has grown over the past year as appointments have been cancelled because of coronavirus. This was to be able to provide safe treatment. Some residents in the municipality have had to wait for their turn for months.

We are working on reducing waiting times. Adults will be treated using our own resources as well as purchased services and service vouchers. The congestion in the children's services will be resolved using our own services.

We ask for your patience and understanding. Be patient as you wait for your turn. The waiting list will be reduced in the order of booking. If your matter becomes urgent, please contact the health care customer service on weekdays 8–15, tel. 09 310 51400 or call the emergency treatment if necessary. Please note that service is also provided by the offices at the clinics.

We apologise for the inconvenience.

Start using Maisa!

Social and health care services with you wherever you go

Maisa is a new digital channel for customers of social and health care services in Helsinki.

You can familiarize yourself with Maisa on the web at or download the free Maisa mobile app on your phone via the iOS or Android app store!

Note! The health care staff will usually reply to messages sent in Maisa within three workdays. At the moment (autumn 2021) replies take longer time than usual. Don't send a new message about the same issue.

Read more about Maisa

It is safe to use dental care services

To ensure the safety of the customers and personnel

  • We are only treating patients who do not have respiratory symptoms. All customers will be asked about their possible exposure to the coronavirus when they make an appointment and come in to the clinic.
  • Urgent dental care of patients who have or are exposed to coronavirus or have respiratory symptoms is given in HUS. The patients are directed through the appointment booking of City of Helsinki's dental care, tel. +358 (0)9 310 51400.
  • Separate dental clinics are reserved for groups that are at high-risk of severe illness from the coronavirus. For this reason, the customer might not get an appointment to the nearest clinic. Dental clinics that approve treatment vouchers can also give appointments to people in risk groups e.g. as the first patient of the day.
  • A mouthwash that reduces viral pathogenicity is used before procedures.
  • In addition, different protective measures are used during treatment.
  • The presence of unnecessary persons is avoided at dental clinics. Customers may be accompanied by one assistant.

Urgent care

On weekdays in the City of Helsinki's dental clinics. Appointment booking, tel. +358 9 310 51400, Mon–Fri from 7.00–14.00.

In evenings, at weekends and public holidays urgent care is given in Haartman Hospital, Haartmaninkatu 4, building 12. Appointment booking, tel. +358 9 471 71110 on weekdays from 14.00–21.00 and on weekends and public holidays from 8.00–21.00. Please call before arriving at the emergency service to enable us to assess the urgency of your treatment.

Overnight emergency care is available 7 days a week at Töölö Hospital on Töölönkatu 40, 21.00-8.00. The patient must first call the Töölö Hospital Emergency Department at tel. +358 40 621 5699.

The overnight emergency care services only treat patients who require immediate treatment and whose treatment cannot be transferred to the emergency department on the following morning. Overnight emergency care services prioritise according to medical urgency.

Non-urgent dental care

All clinics except for Ruskeasuo, Lauttasaari and the mobile oral care unit Liisu are open. Patients who are in the Covid-19 risk group still have separate clinics reserved. During spring and summer, the capacity for non-urgent treatment was increased, with priority given to those for whom oral health care is critical or to those who were individually assessed. Overall, the pandemic led to increased demand and use of oral health care services and it will take time for the situation to normalise.

Dental clinics can only be contacted by phone, or through the chat service in Finnish. In non-urgent matters, we ask that you contact us towards the end of the week.

We also have a callback service. (A callback request can be left until 15.00 and regarding cancellations until 18.00). Appointments can be cancelled electronically by clicking here to visit the Dental care e-service booking system.

Service voucher

Service vouchers for Helsinki’s Oral Health Care can be given to customers with no respiratory symptoms. The validity of already granted service vouchers can be extended. Please do not attend a dental appointment booked with a service voucher if you are ill.

Click here for more information about the oral health care service voucher

The following clinics provide one-on-one guidance on oral health care service vouchers:

  • Kalasatama Dental Clinic, Työpajankatu 14 A, 2nd floor, room A12. From the clinic’s office on the A side you will be directed to the information. The service voucher information is open Mon-Fri 8.00–15.00.
  • Centralised appointment booking, open Mon-Thu 7.00-18.00 and Fri 7.00-15.00, tel. +358 9 3105 1400.

Orthodontic treatment

New phone number for orthodontic treatment

From 28 June onwards clients needing orthodontic treatment are served at 09 310 51500 (Mon‒Fri 8‒15).
We are using a call-back service.

Orthodontic treatment has been centralised

Orthodontic treatment is provided in seven clinics, which are Kivelä, Munkkiniemi, Kalasatama, Malmi, Pihlajamäki, Vuosaari and Laajasalo. By centralising treatment we can provide a multi-specialist orthodontic treatment team (specialised dentist, dentist specialising in orthodontic treatment, dental hygienist and dental nurse) for the benefit of the patients. The parents of children who are undergoing orthodontic treatment will be informed separately if treatment is moved to another clinic.

Patients who are already being treated or with urgent needs are prioritised

During spring and summer, we went through the invitations to orthodontic treatment and patients with the most urgent needs will receive their invitations to treatment before the end of the year. Of the new orthodontic treatments, we can only provide treatment for the most urgent cases. The less urgent new treatments will start at the beginning of next year.

Receive a text message appointment reminder

Dental care clients will receive text message reminders of their booked appointments approximately one day before the scheduled appointment. You get the reminder automatically to your mobile phone unless you have declined receiving messages. However, the delivery of the text message cannot always be guaranteed due to technical reasons. Not receiving a text message reminder does not justify missing a booked appointment without cancelling.

The appointment must be cancelled the previous day. If an appointment is not cancelled, a fine of EUR 50.80 will be charged to clients aged 18 years and older.

The Act on Client Charges in Healthcare and Social Welfare is renewed. How does it affect charges?

The Act on Client Charges in Healthcare and Social Welfare is renewed on 1 July, which will especially affect income-related client charges.
See here how the reform of the Act on Client Charges in Healthcare and Social Welfare affects client charges

Give feedback about the dental care chat

We are collecting customer feedback about the chat service for oral health care to improve our operations and customer service. After your chat discussion, a pop-up will open on your screen with a short customer survey. It takes a few minutes to reply to it.

Replying to the survey is voluntary and free of charge. We do not collect any personal information in the survey.

You’ll find the oral health care’s chat by clicking here to visit the Finnish-language version of this page. The "start chat" button is on the bottom-right corner of the page. The language of the chat is Finnish. You can also ask questions in Swedish or English. We’ll reply to your inquiry in your own language if possible. You can fill in the survey in Finnish, Swedish or English.  

30.06.2021 09:35