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Child supervisors

Suomeksi | På svenska 

Wear a face mask in social and health care services

We recommend that everyone who is 12 years old or older uses a face mask in all social and health care facilities.

Read more here: Coronavirus updates from Helsinki

The child supervisors of the Family Law Services Unit of Helsinki offer services to families in Helsinki in the following matters:

  • determining paternity 
  • determining maternity 
  • agreements concerning the custody, residence, right of access and maintenance of children 

    A brochure detailing the services of child supervisors is available in Finnish (PDF), Swedish (PDF), English (PDF), Arabic (PDF), Estonian (PDF), Russian (PDF) and Somali (PDF).

    Our office are located at:

    Vironkatu 2, 00170 Helsinki
    Map, transport connections, accessibility
    PO Box 8620, 00099 City of Helsinki;

    The services of child supervisors are available by appointment only.
    Services for paternity and maternity issues are provided within 1–2 weeks. For other matters pertaining to children’s agreements, the waiting time is three months.

    Appointments can be booked by phone on Monday, Wednesday and Friday from 9:00–11:00 and Tuesday and Thursday from 13:00-14:00, tel. 09 3104 4999.Appointment booking by phone is recommended particularly for clients with paternity and maternity issues who need an interpreter for meetings or those who do not have Finnish personal identity codes.

    Coronavirus update
    : Appointment booking for child supervisors is currently available as normal. The waiting time for children’s agreement matters is currently approximately three months. Some agreement matters are also handled via remote appointments. Appointments for determining paternity or maternity can be booked by telephone with a waiting time of approximately two weeks.

    Due to the coronavirus situation, we request that clients arrive at the office just before their appointment.

    THE WALK-IN SERVICE FOR CHILD SUPPORT MATTERS IS AVAILABLE AGAIN. Parents can together arrive to the office without an appointment every Tuesday between 8.30-10.00 for preparing an extension to a child support agreement. Read more about the walk-in service here (in Finnish).

    Cancelling an appointment

  • By phone Mon–Fri 9:00–11:00, tel. 09 3104 4999
  • By text message tel. 050 402 0084

    No other services are available via this number. The message should include your name, the exact time of the appointment and the name of the child supervisor for whom your appointment was made. Cancellations are interpreted as applying to both parents.

    Child supervisors’ telephone information and advice

  • General information and advice is available via the number 09 3104 3447
          Mon–Fri 9:00–11:00 and Wed 15:30–18:00.

  • The child supervisors’ personal telephone hours are Tuesdays and Thursdays 12:00–13:00, tel. 09 310 5015 (exchange).

  • 23.09.2022 10:51