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Acting on behalf of another person in the Maisa portal

An adult of full legal capacity can authorise another adult to act on their behalf in Maisa. Depending on the authorisation permissions, a person acting on someone else’s behalf can for example read and send messages and book and view appointments.

You can authorise someone to act on your behalf in Maisa via your personal Maisa account. The person you have chosen will receive an invitation by email. Alternatively, you can do the authorisation at a health care or social care unit where you are a patient or a client.

Acting on behalf of another person for different age groups

Under 18-year-olds

A guardian will have an automatic proxy access to an underaged child’s Maisa account.

Legal guardians can act on behalf of children under the age of 18. When acting on behalf of children aged 12-17, the guardian’s proxy access will be somewhat more limited than with children under the age of 12.

Adults and elderly people

Adults and legally competent people can authorise someone else to act on their behalf in Maisa. An elderly person can give authorisation permissions to a relative, for example.

Different levels of authorisation permissions

When you authorise someone to act on your behalf in Maisa, you will need to define the desired authorisation permissions.

  • Full permissions: the person acting on your behalf has the same permissions to your account as you do.
  • Appointment booking and messages: the person acting on your behalf does not have access to view your health issues or medications but can book appointments and send messages on your behalf.
  • Read-only permissions: the person acting on your behalf has full access to view your Maisa account but can’t book appointments or send messages.

How is the right to act on behalf of another person given in Maisa?

To authorise someone to act on your behalf in Maisa, do as follows:

  1. Log in to Maisa online www.maisa.fi or on the app in your phone/tablet.
  2. Click Authorisations to Act on Someone Else’s Behalf / Devices in the Menu.
  3. In the next view, select Manage Authorisations to Act on Someone Else’s Behalf.
  4. Then click the AUTHORISE SOMEONE TO ACT ON YOUR BEHALF link.
  5. Fill in the name and email address of the person you wish to authorise. Then click to choose the type of authorisation permissions you wish to give them.
  6. Finally, click the Send invitation button.

The person you have chosen will receive an invitation by email. When they have received the message, they must click the Accept invitation button in the message to access the Maisa log in page. After logging in, they must enter your date of birth to prove that they know you.

Note that the invitation must be sent from the Maisa account of the person who is authorising someone else to act on their behalf. The person who is meant to receive the invitation cannot request it via their own Maisa account.

Go to www.maisa.fi to learn about Maisa’s functionalities and see a list of frequently asked questions.



08.07.2022 09:57