Skip to content

The Maisa portal

The Maisa portal is a new digital channel for the social and health care services of Helsinki. We will start using Maisa in our services gradually during 2021. You can use Maisa in matters related to health care, dental care, maternity and child health clinics and senior services. 

Via Maisa, you can: 

  • view and complete your data related to social services and health care 
  • view your examination and laboratory results 
  • contact social service and health care professionals via the messaging service
  • book or cancel appointments 
  • request prescription renewals 
  • authorise a person of your choice to act on your behalf. 

Note! The health care staff will usually reply to messages sent in Maisa within three workdays. At the moment (autumn 2021) replies take longer time than usual. Don't send a new message about the same issue.

Maisa is available via a web browser at www.maisa.fi and via the mobile app. You can download the Maisa app onto your device for free via the iOS or Android app store. To log into Maisa, you will need online banking credentials or another type of strong authentication. The first time you use the service, you also need to accept Maisa’s terms of use.

Start using the new e-service channel Maisa

Using Maisa on behalf of someone else 

A legally competent person aged 18 or over may authorise a person of their choice to act on their behalf. Guardians of children aged under 12 automatically have the right to act on the child’s behalf.

Acting on behalf of another person in the Maisa client portal

Read more about acting on someone else’s behalf on Maisa’s website.

Maisa instructions

Digital support help and guides

Do you need support with using a computer, smart phone or tablet? Do you need guidance with electronic identification or using different online services?

Helsinki offers digital support at different locations in the city e.g. in libraries, adult education centres, resident houses, service centres for the elderly and youth centres.

See accessible digital support service points on the service map

The remote digital support can also provide help by phone or computer. Helsinki Info answers your questions about the e-services and receives support requests at 09 310 111 11.

Read more about Helsinki’s digital support: digituki.hel.fi



16.11.2021 10:29