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Social services and health care division, Helsinki

Toinen linja 4 A
00530 Helsinki
P.O. Box 6000, 00099 City of Helsinki
+358 9 310 5015
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Electronic services

As a client and patient of the Department of Social Services and Health Care, you may utilise the electronic health services and apply for supplementary and preventive social assistance electronically.

What is My Kanta?

The national My Kanta service is at Online bank information, mobile certificate or electronic ID is used to log in to the service. From My Kanta, you can find the information about your e-prescriptions and read the case statements made by the doctors and nurses. At My Kanta service you can also ask for renewal of your e-prescriptions.

Please note that My Kanta does not necessarily show you all your up-to-date data of the different health services. The City of Helsinki Healthcare Office joined the service on 26 November 2014 and all log entries made after that date should be available in the service. Other parties providing health services, such as other municipalities, Hospital District of Helsinki and Uusimaa and private clinics, will join (or have joined) this national service according to their own schedules.
Further information on the My Kanta service

Start using Maisa!

Social and health care services with you wherever you go

Maisa is a new digital channel for customers of social and health care services in Helsinki.

You can familiarize yourself with Maisa on the web at or download the free Maisa mobile app on your phone via the iOS or Android app store!

Note! The health care staff will usually reply to messages sent in Maisa within three workdays. At the moment (autumn 2021) replies take longer time than usual. Don't send a new message about the same issue.

Read more about Maisa

Applying for supplementary and preventive social assistance electronically

Basic social assistance is granted by Kela.

Before applying for supplementary and preventive social assistance you will first need a decision from Kela concerning basic social assistance. The assistance is applied for at the social work units for young people or adults. The telephone advice service provides information and advice on matters related to applying: Monday to Friday from 9 to 12, tel. 09 3105 6257

From 14 of February you make an application online.

Link to the e-services where you find the application form (authentication is needed)

Instructions for the application form (pdf) (in Finnish)

19.04.2021 10:15