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Coronavirus-related changes to social and health care services

This page will be updated regularly. Please note that this is not an exhaustive list of all of Helsinki's social and health care services. Find more information on the English-language webpages of the City of Helsinki.

Adult social work

Adult social work services are primarily available via telephone and the online chat. Meetings are organised where required.

Appointments

The City of Helsinki will not collect penalties for no-shows at appointments during the state of emergency. 

Assisted living facilities for the disabled

Visits to Helsinki's assisted living facilities are banned until further notice. The ban also applies to personal assistants, who should wait outside the facilities for the resident to arrive, if outdoor activities are planned.

Assisted employment for the disabled

There are currently delays in the evaluations of service needs. 

Child welfare

Child welfare officers will continue to serve their customers normally, but clients are asked not to bring children to appointments for the time being. Clients are asked to stay home, if they are ill in any way.

Community centres

Two of Helsinki’s community centres, Seurahuone in the Helsinki district of Oulunkylä and Kumppanustalo Hanna in Alppila, are open from 1 June. The other community centres are closed for the time being.

Comprehensive and general upper secondary school psychologists and welfare officers

Comprehensive and general upper secondary school psychologists and welfare officers are available to students and their guardians.

Coronavirus Helpline, tel. 09 310 10024

The Coronavirus Helpline serves people in Helsinki on weekdays from 7 am to 4 pm at tel. 09 310 10024. At other times, people with coronavirus questions are advised to ring the Medical Helpline at tel. 116 117. 

Day activities for the elderly

All day activities are temporarily closed.

Dental care

Care is provided at the dental clinics of Kalasatama, Kivelä, Linnankoskenkatu, Malmi, Malminkartano, Maunula, Myllypuro and Vuosaari as well as the Unit for Specialised Oral Care in the Metropolitan Area and Kirkkonummi. We will open the Oulunkylä Dental Clinic in June.

Call tel. 09 310 51400  on weekdays from 7 am to 2 pm, and tel, 09 471 71110 in the evenings from 2 pm to 9 pm and on weekends from 8 am to 9 pm.

Examinations at daycare centres

Day care centre examinations for three year olds have been cancelled.

Family centres

Family centres and maternity and child health clinics remain open, but there have been several changes to the services. Clients will be contacted if appointments are cancelled.

Family coaching for first-time mothers

Family coaching intended for first-time mothers has been cancelled until 31 May.

Food bags distribution

Emergency food bags are distributed in different places in Helsinki.

Foot therapy

Foot therapy can at present be offered to a limited extent to persons who have a high risk of wounds. More information from the appointment booking, tel. 09 3104 5425 on weekdays 8:00-10:00.

Geriatric outpatient clinic

The geriatric outpatient clinic will have reduced operations during the summer of 2020. Operations at the outpatient clinic will be started gradually. We will organise remote appointments and home visits to replace operations at the outpatient clinic. Memory coordinator activities have also been reduced for the summer. Telephone advice service: tel. 09 310 48043 Mon–Fri 9–11. The geriatric outpatient clinic and memory coordinator activities will be closed between 20 and 30 July 2020.

Gestational diabetes groups

Gestational diabetes guidance groups have been cancelled.

Group examinations for six month olds

Group examinations for six-month-old children have been cancelled.

Health stations

Health stations are open on weekdays 8–16 (no evening appointments), except for Laakso corona health station, which is open on weekdays 8–18.

Helsinki hospital laboratory

Starting 30 March, the laboratory of the metropolitan area hospital network HUS will serve customers by appointment only. HUSLAB has also closed some of its service points and made changes to its opening hours.

To book an appointment, ring tel. 09 471 86800 on weekdays from 7:30 am to 3:30 pm. 

Hospitals

As of 18 June, relatives and loved ones are once again being allowed to visit Helsinki hospital patients, dependant on the patient’s status and condition.

Housing consultation

On the housing consultation chat page, you can also receive discussion help from a psychiatric nurse Tue 12–15 and Thu 9–12 and financial and debt consultation Tue 9–12 and Fri 9–12 during the emergency conditions caused by the coronavirus from 21 April to 31 May.

Housing services for older people and the disabled

Visits to housing services units are not allowed until further notice.

HUSLAB

HUSLAB will be open from Monday 30 March onwards mainly by appointment. You can make an appointment at www.huslab.fi/ajanvaraus or by calling HUSLAB’s appointment booking and advice number 09 471 86800, Mon–Fri 7.30–15.30. In addition to this, HUSLAB has closed some of its laboratories and there may be changes in opening hours.

Informal care (kin care)

All the centres for informal care are currently closed.

Maternity and child health clinic services

Several special arrangements have been introduced in Helsinki's maternity and child health clinic services until 31 May. Read more about the changes here (pdf)

You may not come to the clinics if you or your children are ill. A new appointment can be booked at tel. 09 3105 5530 or via Helsinki's e-services.

Starting 23 March, the maternity and child health clinic services in the districts of Laakso and Malmi will be available at other clinics.

Medical aid services

Laakso medical aid services are open weekdays from 8 am to 4 pm. 

Mieppi – low-threshold support for mental well-being

Mieppi's walk-in services have been cancelled for the time being, but counsellors are available at tel. 09 310 26830 on weekdays from 8 am to 4 pm. The phone service hours have been extended.

Omaolo.fi

The Omaolo service offers a 24/7 coronavirus symptom assessment.

Open maternity and child health clinics

Open maternity and child health clinics are closed until 31 August.

Part-time care

Part-time care is not available until further notice.

Physiotherapy

Physiotherapy services reopened 1 June. Regarding people over 70 years old and other risk groups we will follow the guidelines of the Ministry of Social Affairs and Healthgroups. Group activities will not be arranged during the summer.

Physiotherapy groups during and after pregnancy

Physiotherapy groups during and after pregnancy are closed.

Rehabilitative work activities

Customers of Helsinki’s rehabilitative work activities will gradually return in a controlled manner to hands-on work activities starting on 1 June. Activities will resume at the city-run Uusix workshops, the Open work activities location and the Pakila work centre, and also at contracted and individual work sites.

Restaurants at Service Centres

Restaurants at Service Centres are closed to outside visitors. They remain open to residents only.

School health care

School health care services continue normally at schools.

Self-treatment products

Self-treatment products will be posted to clients. Self-treatment products cannot be picked up from the distribution point.

Self-care groups

  • All group meetings to support the self-care of illnesses and lifestyle changes have been cancelled.

Senior centres

Friends and family may meet with senior centre and service house residents outdoors. These meetings must be agreed upon in advance with the staff of the care facility.

The Service Centres at senior centres, such as Kamppi and Kinapori, are closed for the time being. Day activities units and group activities are closed until further notice.

Senior Info

Senior Info is open weekdays 9–15 by phone, tel. 09 310 44556, and via the chat at www.hel.fi/seniorit (in Finnish).

Service Centres

All of the activity at the Service Centres are currently closed.

Short-time care

We recommend you avoid short-time care at present. The city units will contact those who have a pending care period.

Sleep guidance groups

Sleep guidance groups are cancelled for the time being.

Social guidance for families with children

Meetings are held remotely by phone or Skype when possible.

Social guidance for families with children is available on weekdays from 9 am to 12 pm at tel. 09 3101 5454. Support is also available by clicking the electronic ‘Need help?’ icon on the Family support website.

Student health care

School health care services continue normally at schools.

Substance-free day activities

Villa Sture reopened 1 June and is open weekdays 9 am to 3 pm (Wednesdays 9 am to 1 pm).

Sauna services included in home help care

The sauna services included in home help care have been cancelled for now.

Work activities

The Pakila work centre, Uusix-workshops and Open work activities are partly closed.

Work and day activity units for the disabled

Work and day activities for people with disabilities began gradually and in a controlled manner on 1 June at the Cäpsä, Töölö and Vallila units, and also in the Haavikko Training and Adult Education Centre.

X-ray units

The Laakso Hospital X-ray unit is open
- Mon–Fri 8–11 only for patients who do not have respiratory symptoms or a suspected or confirmed coronavirus infection
- Mon–Fri 12–15 only for patients who have respiratory symptoms or a suspected or confirmed coronavirus infection

At the Malmi Hospital X-ray unit, basic X-ray examinations are only performed on the hospital’s patients. Patients of Malmi corona health station with respiratory symptoms or a suspected or confirmed coronavirus infection are also X-rayed at Malmi Hospital.




 13.07.2020 15:47