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Talpa, Helsinki

Sörnäisten rantatie 27 A
00500 Helsinki
P.O. Box 230, 00099 City of Helsinki
+358 9 310 2500
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Invoices to and from the city

City invoices

The customer service number + 358 (0)9 310 25300 is open Mon-Fri 9-15.

Customer service unit

The Customer Service Unit is located at Sörnäisten rantatie 27 A, 1st floor, and its opening hours are Mon-Fri 9-15. 

The Customer Services Unit provides information about:

  • changing the due dates of invoices from the city
  • payment plans
  • account and address changes
  • paying statutory social and health care customer fees and granting free cards to cover these customer fees once the payment ceiling has been reached
  • payments to the city's sales register, return of excess payments to customers
  • Helsinki City administration fees and debt arrangement matters
  • the handling of invoices that have been sent to the City and payment matters.

Please not that if your concern is about the content of the services, you should contact the provider of the service.

It is not possible to pay invoices at the Sörnäinen location, but you can pay invoices from the City at the cashier's desk of the Financial Management Services Unit (Talpa) at the Kallion virastotalo administrative building, Toinen linja 4 A Mon-Fri 9-15:30 on weekdays. The postal address of the cashier's desk is P.O. Box 210, 00099, Helsinki.

All invoices from the City by the same agreement on e-invoicing service

When you enter into an agreement on e-invoicing service in your own web bank you will get all invoices from the Financial Management Services Unit by the same agreement.

Invoices to the City

Invoices to be paid by the City should primarily be sent electronically as online invoices. The Finvoice addresses (EDI codes) of the departments and municipal utilities are in the form 003702012566 + suffix.

Click here for the EDI codes of all departments and municipal utilities (PDF, in Finnish)

Operator: Basware Corporation
Intermediary code: BAWCFI22

Suppliers of goods and services that do not have an invoicing system of their own for online invoicing may send online invoices to the City free of charge through the Basware Supplier Portal, which can be reached by clicking here.

Helsinki City Transport (HKL), Stara and the Public Works Department administer their own purchase invoices, themselves.

22.03.2021 16:11