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Urban Environment Division, Customer Services

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Sörnäistenkatu 1
00580 Helsinki

Postal address:
Urban Environment Division, Customer Services, P.O. Box 58231, 00099 City of Helsinki

Telephone: +358 9 310 22111

Opening hours:
open Mon-Thu 08:15-16, Fri 10-15

COVID-19: Customers are asked to call the customer service on +358 (0)9 310 22111 if they need - a new resident parking permit - a new business parking permit - continuation to their current business parking permit. During the call, the clerk checks the customer's eligibility for the parking permit. If the customer is eligible for the permit, the clerk will give them instructions on how to redeem the permit.

By calling this service number you can access
- parking, streets and parks
- leasing a public area
- orders for city survey services and map materials.

Sector information or services concerning topics such as:
-temporary area leases (streets, parks, squares)
-enquiries about Building Control Services permits
-ordering digital maps.

The number can also be used to provide feedback or service requests concerning topics such as:
-management of streets and green areas
-parking control
-paid parking.

Operated by:
Urban Environment Division, Services and permits

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