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Urban Environment Division, Customer Services


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Address:
Työpajankatu 8
00580 Helsinki

Postal address:
Urban Environment Division, Customer Services, P.O. Box 58231, 00099 City of Helsinki

Telephone: +358 9 310 22111
E-mail: kaupunkiymparisto@hel.fi


Opening hours:
open Mon-Tue 08:15-12, Wed-Fri 12-15
Customer Services: kaupunkiymparisto@hel.fi
At other times: parking controll tel. 09 210 70014 and notifications regarding dangerous street damage after opening times (excluding winter maintenance) tel. 09 310 39310
Urban Environment Division, Customer Services, tel. +358931022111. Open Monday-Thursday 8.15-16.00, Friday 12.00-15.00


Description:
COVID-19: See instructions for applying for a parking permit: https://www.hel.fi/helsinki/en/maps-and-transport/parking/parking

The customer service of the Urban Environment Division is closed.

Our telephone service (tel. +358 9310 22111) is open Mon-Thu 8:15-16:00 and Fri 10:00-15:00.

By calling this service number you can access
- parking, streets and parks
- leasing a public area
- orders for city survey services and map materials.

Sector information or services concerning topics such as:
-temporary area leases (streets, parks, squares)
-enquiries about Building Control Services permits
-ordering digital maps.

The number can also be used to provide feedback or service requests concerning topics such as:
-management of streets and green areas
-parking control
-paid parking.



Web sites:
Give feedback , Information about Parking in Helsinki

Operated by:
Urban Environment Division, Services and permits

Accessibility

The route to the main entrance

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
  • The passage has at least 4 steps with handrails on both sides.

The main entrance

  • The entrance stands out clearly and is illuminated.
  • The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.

In the facility

  • The customer service point is on the same floor as the entrance.
  • The customer service point has directions to the different facilities and uses movement-guiding surface material.
  • The doors in the customer service point stand out clearly. The glass doors have contrast markings.
  • The waiting room of the customer service point has a queue number system and seats.
  • The customer service point has a fixed induction loop.
  • The customer service point has an accessible toilet on floor 1.

The entrance \Accessible entrance at backyard\

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
  • The entrance stands out clearly and is illuminated.
  • The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
  • The customer service point is on the same floor as this entrance.


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