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Urban Environment Division, Customer Services


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Address:
Sörnäistenkatu 1
00580 Helsinki

Postal address:
Urban Environment Division, Customer Services, P.O. Box 58231, 00099 City of Helsinki

Telephone: 09 310 22111


Opening hours:
open Mon-Thu 08:15-16, Fri 10-15
At other times:parking controll tel. 09 210 70014 and other street related feedback (excluding winter maintenance) tel. 09 310 39310
Cable Location Service mon-thu 8.15-16, fri 10-15, tel. 09 310 31940, johtotietopalvelu@hel.fi
Customer Services:kaupunkiymparisto@hel.fi
.


Description:
By calling this service number you can access
- parking, streets and parks
- leasing a public area
- Cable Location Service
- orders for city survey services and map materials.

Sector information or services concerning topics such as:
-temporary area leases (streets, parks, squares)
-enquiries about Building Control Services permits
-ordering cabling information
-ordering digital maps.

The number can also be used to provide feedback or service requests concerning topics such as:
-management of streets and green areas
-parking control
-paid parking.




Web sites:
Information about Parking in Helsinki

Accessibility

The route to the main entrance

  • The pick-up and drop-off area is located in the vicinity of the entrance.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated.

The main entrance

  • The entrance is hard to perceive but illuminated
  • In connection with the entrance, there are at least 4 steps with handrails on one side.
  • The doors connected to the entrance stand out clearly. The door is heavy or otherwise hard to open.

In the facility

  • The customer service point is on the same floor as the entrance.
  • The customer service point has directions to the different facilities.
  • The doors in the customer service point stand out clearly. The glass doors have contrast markings.
  • The waiting room of the customer service point has a queue number system and seats.
  • The customer service point has an accessible toilet on floor 1.

The entrance "Accessible entrance at backyard"

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated.
  • There is a steep slope on the passage.
  • The entrance is hard to perceive but illuminated
  • The doors connected to the entrance are hard to perceive. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door requires the use of a door phone and is heavy.
  • The entrance has thresholds over 2 cm high.
  • The customer service point is on the same floor as this entrance.


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