Urban Environment Division, Customer Services

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Address:
Työpajankatu 8
00580 Helsinki
Postal address:
Urban Environment Division, Customer Services, P.O. Box 58231, 00099 City of Helsinki

Telephone: +358 9 310 22111

Opening hours:
Kaupunkiympäristön asiakaspalvelun aukioloajat:
- Mon-Tue 8.15-12.00
- Wed-Fri 12.00-15.00
- Sat-Sun - Closed
Please note that the earliest time you can get a shift number is 11.00 on Wednesday - Friday.
Our telephone service +358 931022111 is open Mon-Thu 8.15-16.00 and Fri 12.00-15.00.
After-hour notifications about dangerous street damage tel. +358 9 310 39310. (Please do not send feedback or questions related to winter maintenance or vehicle removal to this number.)
Our on-call Parking Enforcement service is available at tel. +358 9 310 70014, Mon-Thu 16.00-20.00, Fri 8.15-12.00 and 15.00-20.00, Sat 10.00-15.30, and Sun 11.00-17.00


Description:
We can help you with parking, streets and parks.

We can also help you with building control and urban surveying.

We also provide guidance for business customers.


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Web sites:
Contact us

Operated by:
Urban Environment Division

Accessibility

The route to the main entrance

• The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
• The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
• The passage has at least 4 steps with handrails on both sides.

The main entrance

• The entrance stands out clearly and is illuminated.
• The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.

In the facility

• The customer service point is on the same floor as the entrance.
• The customer service point has directions to the different facilities and uses movement-guiding surface material.
• The doors in the customer service point stand out clearly. The glass doors have contrast markings.
• The waiting room of the customer service point has a queue number system and seats.
• The customer service point has a fixed induction loop.
• The customer service point has an accessible toilet on floor 1.

The entrance \Accessible entrance at backyard\

• The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
• The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
• The entrance stands out clearly and is illuminated.
• The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
• The customer service point is on the same floor as this entrance.