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Urban Environment Division, Customer Services


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Address:
Työpajankatu 8
00580 Helsinki

Postal address:
Urban Environment Division, Customer Services, P.O. Box 58231, 00099 City of Helsinki

Telephone: +358 9 310 22111
E-mail: kaupunkiymparisto@hel.fi


Opening hours:
open Mon-Tue 08:15-12, Wed-Thu 12-15, Fri 10-14
Urban Environment Division, Customer Services, tel. +358931022111. Open Monday-Thursday 8.15-16.00, Friday 10.00-15.00
Customer Services: kaupunkiymparisto@hel.fi
At other times: parking controll tel. 09 210 70014 and notifications regarding dangerous street damage after opening times (excluding winter maintenance) tel. 09 310 39310
.
COVID-19: Customers are asked to call the customer service on +358 (0)9 310 22111 if they need
- a new resident parking permit
- a new business parking permit
- continuation to their current business parking permit.
During the call, the clerk checks the customer's eligibility for the parking permit. If the customer is eligible for the permit, the clerk will give them instructions on how to redeem the permit.



Topical:
Instead of visting our premises, please, call us first or use the webservices.

Description:
COVID-19: See instructions for applying for a parking permit: https://www.hel.fi/helsinki/en/maps-and-transport/parking/parking

The customer service of the Urban Environment Division is open with limited opening hours Mon-Thu for those customers who need to use our services on the spot. Our telephone service (tel. +358 9310 22111) is open Mon-Thu 8:15-16:00 and Fri 10:00-15:00.

By calling this service number you can access
- parking, streets and parks
- leasing a public area
- orders for city survey services and map materials.

Sector information or services concerning topics such as:
-temporary area leases (streets, parks, squares)
-enquiries about Building Control Services permits
-ordering digital maps.

The number can also be used to provide feedback or service requests concerning topics such as:
-management of streets and green areas
-parking control
-paid parking.



Web sites:
Information about Parking in Helsinki

Operated by:
Urban Environment Division, Services and permits

Accessibility

The route to the main entrance

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
  • The passage has at least 4 steps with handrails on both sides.

The main entrance

  • The entrance stands out clearly and is illuminated.
  • The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.

In the facility

  • The customer service point is on the same floor as the entrance.
  • The customer service point has directions to the different facilities and uses movement-guiding surface material.
  • The doors in the customer service point stand out clearly. The glass doors have contrast markings.
  • The waiting room of the customer service point has a queue number system and seats.
  • The customer service point has a fixed induction loop.
  • The customer service point has an accessible toilet on floor 1.

The entrance \Accessible entrance at backyard\

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
  • The entrance stands out clearly and is illuminated.
  • The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
  • The customer service point is on the same floor as this entrance.


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