The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
The route to the entrance is smooth and sufficiently wide and illuminated.
The main entrance
The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
The entrance has thresholds over 2 cm high.
In the facility
The customer service point has 2 floors.
For moving around, there is a lift, which can hold a wheelchair that is difficult to perceive; the door is heavy. The floor numbers in the lift cannot be felt with fingers. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The facility has thresholds over 2 cm high.
The doors in the facility are hard to perceive.
The facility has a toilet marked as accessible on floor 1. The toilet does not have sufficient room for a wheelchair.
A second toilet marked as accessible is located on floor 2.
A third toilet marked as accessible is located on floor 1.