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City of Helsinki register office

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Pohjoisesplanadi 11-13
00170 Helsinki

Postal address:
City of Helsinki register office, P.O. Box 10, 00099 City of Helsinki

Telephone: +358 9 310 13700

Opening hours:
The registry office's customer service is open during workdays from 8:15 a.m. to 4:00 p.m. Mail to the registry office can also be left in the mailbox in the City Hall lobby, Pohjosesplanadi 11-13.

Web sites:
Verbal map

Operated by:
Central Administration, Kaupunginkanslia


The route to the main entrance

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is smooth and sufficiently wide and illuminated.

The main entrance

  • The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
  • The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
  • The foyer is cramped.

In the facility

  • The customer service point is located on floor 1.
  • The doors in the customer service point are hard to perceive.
  • The waiting room of the customer service point has no queue number system. The waiting room has chairs.

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