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Helsinki-info - International House Helsinki


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Address:
Lintulahdenkuja 2 D, 2. floor Helsinki
00530 Helsinki

Postal address:
Helsinki-info - International House Helsinki, P.O. Box 1, 00099 City of Helsinki

Telephone: +358 9 310 11111


Opening hours:
open Mon-Thu 09-16, Fri 10-15
COVID 19: The Helsinki-info's service point in International House Helsinki (IHH) is open Monday-Thursday at 9-16, Friday at 10-16 ). Our service at IHH is only for appointment customers of other IHH partners.
For the face-to-face advice, you can visit our service point at Central library Oodi Mon-Thu 9-18 & Fri 10-18. You can also contact us by telephone or chat Mon-Thu 9-16 & Fri 10-15. We apologize for the situation.



Description:
Helsinki-info provides general information and advice on all Helsinki City services and immigration related matters.
Our service is free of charge, confidential and based on years of experiences. We advise in several languages.

Face- to- face service point:
International House Helsinki (IHH),
Address: Lintulahdenkuja 2, 2nd floor, Helsinki
Our service point at International House Helsinki (IHH) is open Monday-Thursday at 9-16, Friday at 10-16 starting 31st of August. For the time being our service at IHH is only for appointment customers of other IHH partners.

Central Library Oodi, First Floor, Helsinki-info's
Service Point (Mon-Thu 9-18 & Fri 10-18). Address: Töölönlahdenkatu 4, Helsinki.

You can also call or chat with us.
- Tel. 09-310 11111 (Mon-Thu 9-16 & Fri 10-15)
- chat: https://www.hel.fi/kanslia/neuvonta-en




Operated by:
Central Administration, Kaupunginkanslia

Accessibility

The route to the main entrance

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated.

The main entrance

  • The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
  • In connection with the entrance, there are at least 4 steps with handrails on one side.
  • The entrance has a steep ramp under 6 m long.
  • The doors connected to the entrance are hard to perceive. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
  • The entrance has thresholds over 2 cm high.

In the facility

  • The customer service point is on the same floor as the entrance.
  • The customer service point has directions to the different facilities.
  • The customer service point has thresholds over 2 cm high.
  • The doors in the customer service point stand out clearly.
  • The waiting room of the customer service point has a queue number system and seats.
  • The customer service point has a toilet marked as accessible on the same floor. The toilet door cannot be easily opened and closed.


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