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Tourist Information - Central Railway Station

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Elielinaukio 3. länsisiipi
00100 Helsinki

Telephone: +358 9 310 13300

Opening hours:
open Mon-Fri 09:30-17:30, Sat-Sun 10-16
Opening hours during the summer season 1.6.-14.9. Monday to Saturday from 9am to 6pm, and Sundays and Public Holidays from 9am to 4pm
Opening hours during the winter season 15.9.-14.5. Monday to Friday from 9.30am to 5.30pm, Saturdays and Sundays and Public Holidays from 10am-4pm

The internet service point and brochures are available according to the opening hours of the station building.

Helsinki Tourist Information offers free information about the city, sights, events and services including a wide range of brochures and maps all year.

The chat service is available on

During the summer season, you can get information from the green-clad Helsinki Helpers who patrol the streets and points of interest, as well as the Helsinki Biennial Pavilion on the Lyypekinlaituri pier.

Operated by:
Central Administration, City Executive Office


The route to the main entrance

  • The route to the entrance is smooth and sufficiently wide and illuminated.

The main entrance

  • The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
  • The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
  • The entrance has thresholds over 2 cm high.
  • The foyer is cramped.

In the facility

  • The customer service point is on the same floor as the entrance.
  • The customer service point has directions to the different facilities.
  • The doors in the customer service point stand out clearly. The glass doors have contrast markings.
  • The waiting room of the customer service point has no queue number system. The waiting room has chairs.

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