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Rental apartment search, customer service

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Työpajankatu 8
00580 Helsinki

Postal address:
Rental apartment search, customer service, P.O. Box 18238, 00099 City of Helsinki

Telephone: +358 9 310 13030

Opening hours:
open Mon-Tue 08:15-12, Wed-Thu 12-15, Fri 12-15
Phone service: 09 310 13030
Mon-Tue 12.30 - 15.00
Wed-Thu 9.00 - 12.00
Fri 12.00 - 14.00

Customer service for people applying for city's rental apartments

Operated by:
Urban Environment Division, Services and permits


The route to the main entrance

  • The pick-up and drop-off area is located in the vicinity of the entrance.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated.

The main entrance

  • The entrance is hard to perceive but illuminated
  • In connection with the entrance, there are at least 4 steps with handrails on one side.
  • The doors connected to the entrance stand out clearly. The door is heavy or otherwise hard to open.

In the facility

  • The customer service point is on the same floor as the entrance.
  • The customer service point has directions to the different facilities.
  • The doors in the customer service point stand out clearly. The glass doors have contrast markings.
  • The waiting room of the customer service point has a queue number system and seats.
  • The customer service point has an accessible toilet on floor 1.

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