Applying for a case-specific reduction or non-recovery of customer charges of intellectually disabled people
When an intellectually disabled customer wants to apply for a case-specific reduction or non-recovery of a charge, he or she must compile a free-form application.
The application must include
- the continuous income and expenses of the whole family (for customers under 18 years of age) or
- the continuous income and expenses of the customer (when over 18 years of age)
For example, continuous income includes: wages, support assistance or payment, pension, disability allowance, care allowance for pensioners, dietary grant, child benefit or other continuous social allowances paid by Kela and, additionally, interest earned from savings and investments, income from rents, etc.
In addition, the customer must deliver a report of all the expenses (for example, living expenses, electricity, water, interests of a student loan and a mortgage, hobby expenses, clothing expenses due to the customer's special needs).
Receipts have to be included with all income and expenses.
The latest/newest available bank statement must be attached to the application.
If the customer is under 18 years old, the income and expense receipts of his or her guardians must also be enclosed, in addition to the customer's own.
Case-specific reduction or non-recovery of customer charges can only be requested for one season/12 months at a time.
The service can be applied for from the address:
Client fees and collection
P.O. Box 6032, 00099 City of Helsinki
Those customers who are charged customer charges can apply for a case-specific reduction or non-recovery of the customer charges.
The service is only for citizens of Helsinki.
Related service points and contact information:
- Applying for a case-specific reduction or non-recovery of customer charges of intellectually disabled people