When using the service for the first time, you also need to register.
When you wish to stop using the service, sign out by clicking the Sign out link at the top of the page.
Use the e-services
After signing in, you can use the e-services.
You may, for instance, fill out an application or a course enrolment form and send it.
Some of the services require you to contact the department in question before making electronic transactions. The use of some services may be limited in some other way. The conditions for the use of any particular service are listed on the service’s description page.
Personal e-services folder
As you sign in to the service, you are given a personal e-services folder. From this folder, you can see how many transactions or messages have been saved there in the last 30 days. Most transactions, such as sent applications, drafts, messages, decisions and supplements, will be saved in your personal folder.
There are, however, some transactions that will not be saved in your folder. More information on this is provided on each service's description page. From there you can see whether the information related to said service will be saved in your personal folder.
You will get an email notification or a text message of all the transactions in your personal e-services folder. The e-services system sends notifications on the hour from 9:00 to 20:00.
At the e-services site, asiointi.hel.fi, the customer can add a mobile phone number to his or her own profile, choose notification method (e-mail and/or text message) and the notification language (Finnish, Swedish or English).
You can change your email address or mobile phone number on the My profile page.
The Public Service Info provides support for e-services.
Web pages: Kansalaisneuvonta.fi Tel: 0295 000 (Mon–Fri 8 am to 9 pm, Sat 9 am to 3 pm).
The service is closed on Sundays and on public holidays.
Helsinki City Information Tel. 09 310 111 11 (open Mon–Thu 9–16, Fri 9–15)