Information requests

Everyone has the right of access to an official document in the public domain. Such requests may be made informally, for example, by telephone or e-mail. These requests are directed directly to the department, division or city-owned company in charge of the matter.

However, there is information that according to the law can be disclosed only under certain conditions and for which the authority must consider, if the information can be given to the person requesting it. Such conditions are described on this page and there are separate forms for requesting such information.

Right to request own personal data

A person has the right of access to own personal data according to both the EU’s General Data Protection Regulation and the Act on the Openness of Government Activities, or the Openness Act. These rights are also partly overlapping, but there are also some differences. The essential differences pertain to, for example, the maximum processing time and the appeal.

According to the data protection regulation, a request to inspect one’s own information and a request to rectify inaccurate information must be answered without undue delay and no later than one month after receiving the request. The time can be extended by a maximum of two months.

According to the Openness Act, an information request must be processed without undue delay and no later than two weeks after receiving the request. The time can be extended by a maximum of two weeks.

Requesting own personal data based on the data protection regulation

According to the data protection regulation, the data subject, or the city’s customer, has the right to know if their personal data is processed at the city and to request and receive the data concerning themselves. They can also request a rectification of inaccurate information.

A request to inspect a person’s own personal data and a request to rectify inaccurate information can be made using the forms on the Rights of the data subject pages. Links to the information request forms are available under the How you enforce your rights topic.

Requesting one's own information based on the Openness Act

Every person has the right of access to data of themselves contained in an official document, on certain conditions and if not otherwise provided by the law.

A party’s information request can be made with the form that is available on the Publicity of the City’s documents page. A link to the information request form is available under the Right of access to own personal data headline.

Requesting information other than one’s own

A party’s information request

A petitioner, an appellant and any other person whose right, interest or obligation is concerned in a matter (a party) shall have the right of access, to be granted by the authority which is considering or has considered the matter, to the contents also of a document which is not in the public domain, if the document may influence or may have influenced the consideration of his or her matter.

A party’s information request can be made with the form that is available on the Publicity of the City’s documents page. A link to the information request form can be found under the A party’s information request headline.

Information request from an authority’s person register

Personal data can be disclosed from an authority’s person register as a copy, a print or in electronic format, if the recipient of the information is entitled to save and use the enclosed personal data according to the statutes concerning the protection of personal data.

An information request from an authority's person register can be made with the form that is available on the Publicity of the City’s documents page. A link to the information request form can be found under the An information request from an authority's person register headline.

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18.09.2020 14:47