Disruptions and fault reports
Water, electricity and gas
Fault service on-call duty 24h. HSY's on-call duty can be called in case of disturbances such as water pipe leaks, breaks in the water distribution and water meter leaks. Through the number, you can also listen to a message of current disturbances which are being repaired. On-call duty number: 09 1561 3000.
Electricity, district heating and district cooling
Helen's district heating fault centre is open 24h tel. 0800 160 602, Helen's fault report number 24h tel. 0800 180 808. Check all known outages in the electricity distribution on Helen's site:
Alarms and disturbances in the distribution 24h: 0800 122 552.
Streets and parks
Streets and traffic signs and green zones
Faults in streets and traffic signs and in parks and other green zones can be reported to the Urban Environment customer service tel. 09 310 22111.
Outdoor lighting fault reports can be submitted Monday through Friday during office hours to the Urban Environment customer service at 09 310 22111. During other times the telephone number is 08001 90999.
Temporary traffic arrangements
Street construction works and events cause temporary traffic arrangements: streets have to be e.g. narrowed or closed.
- Traffic arrangements in Helsinki (in Finnish)
- Finnish Transport Agency's service, disturbances in road traffic in entire Finland
Disturbances in traffic lights
Faulty traffic lights can be reported by phone to the Metropolitan area traffic management centre, tel. 09 310 37555.
Disturbances in public transport
HSL's customer service tel. 09 4766 4000. Current information on disturbances and changes in public transport (busses, trams, metro, commuter trains, Suomenlinna ferry) and feedback to HSL:
When you need urgent help in case of a fire, accident, seizure or on-going crime, call the emergency telephone number 112.
- Rescue services' early message in entire Finland (in Finnish)
- Non-urgent report of an offence
- Poison Information Centre
- Animal rescue in Helsinki
Weather and air quality
- Weather warnings, Finnish Meteorological Institute
- Air quality now, HSY
- Radition situation today, STUK
If you do not find a suitable topic above, you can leave feedback to the city through the electronic feedback form.
The feedback is forwarded to the person in charge of the matter and we aim to provide a reply in five working days.
The City's telephone exchange at 09 310 1691 is open on working days from 8 AM to 4 PM.