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Information on City Services

Helsinki City Information Center

Information Center Helsinki-info tel. +358 9 310 111 11
- We offer general information and advice on Helsinki City services and immigration related matters 
 - We answer to your questions via chat 
- The services are available Mon-Thu 9-16 &  Fri 10-15

Face to face advice:

  1. International House Helsinki, Lintulahdenkuja 2 D, 2nd floor. (is open Monday-Thursday at 9-16, Friday at 10-16 ). Our service at IHH is only for appointment customers of other IHH partners.  
  2. Oodi Helsinki Central Library, Töölönlahdenkatu 4 ( Mon-Thu 9-18 & Fri   10-18).

Social and health services information and advice

Telephone health service
The nurses of the Telephone Health Service number 09 310 10023 provide the residents of Helsinki with health-related information, 24 hours a day. Please call the Telephone Health Service when you require treatment instructions for illnesses.

Emergency Social Services
Tel. 0206 96006 (24 h)
- Gives support and guidance.
- Assessment for the need of urgent social services outside the office hours.

Crisis emergency support
Tel. 09 3104 4222 (24 h)
- Offers mental support upon crisis situations.
- Visits patients at their homes, if needed.

Telephone number for social assistance advice for benefit processing Mon–Fri, 9am–12 noon. Tel. 09 3105 6257.

Housing consultation

Senior Info
You can reach the Senior Info at tel. 09 3104 4556 from Monday to Friday at 8.30 am – 12.00 noon. The service is provided by social care workers at the service centres. Questions related to various services can also be sent via email Read more

Social Services and Health Care Division

Helsinki Region Tranport Customer Service

Tel. 09 4766 4000 (lnc). Mon-Fri 7am-7-pm, Sat-Sun 9am-5pm.

  • Public transport routes and timetables 
  • Travel Card assistance
  • Questions about public transport planning

Helsinki Region Transport
Journey Planner

Customer service for rental apartments

(Mon - Wed at 9-15, Thu at 9-13 and Fri at 9-14). Exceptions from regular opening hours are announced on Stadin asunnot website. Visiting address: Itämerenkatu 3. Customer service: +358 9 310 13030 (Mon-Fri at 9-11). Email:  

Other information services

  • Comprehensive schools, upper secondary schools, vocational education, tel. 09 310 86400, Mon-Fri 10-12 and 13-15.
  • Daycare, playgrounds activities and play clubs, tel. 09 3104 4986, Mon-Fri 10-12 and 13-15, Education Division
  • Energy advisory 010 802 805, Mon-Fri 8.30-17.
  • Food issues, housing health advice and animal welfare, Environment Centre
  • Youth Information Centre Kompassi

Helsinki Tourist Information

The Helsinki Tourist Information offers free information about the city and its sights, events and services. Pick up brochures and maps, and get the tips and advice for making the most of your holiday. The main Tourist Information Center in Helsinki is situated in the VR Ticket Sale Hall at the Central Railway Station on Elielinaukio 3, west wing. The staff is available during the summer season Mon–Fri 9–19 and Sat–Sun 10–17. Tourist information

Helsinki Tourist Information
Telephone service +358 9 3101 3300 (Mon-Fri 9-15.30, Sat-Sun closed)


Newco Helsinki
Customer service of the enterprise counselling wwekdays from 9 a.m. to 4 p.m. Tel. +358 9 310 36360. A business advisor is available to answer any questions related to starting a business 9–11 on weekdays at +358 9 310 36406.
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25.08.2020 17:09