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Information on City Services

City of Helsinki Information Centre

The City of Helsinki Information Centre at +358 (0)9 310 111 11 offers general information and advice on Helsinki City services and immigration related matters.  We also answer your questions via chat services. These services are available Mon-Thu 9-16 and Fri 10-15.  Click here to check out the City of Helsinki Information Centre's page and the chat function   

For in-person advice:

Social and health services information and advice

Telephone health service
The Telephone Health Service's medical professionals at +358 (0)9 310 10023 provide the residents of Helsinki with health-related information, 24 hours a day. Please call the Telephone Health Service when you require treatment instructions for illnesses.

Emergency social services
Emergency social services at +358 (0)20 696006 gives support and guidance as well as urgent social services needs assessments outside office hours 24 hours a day. 

Crisis emergency support
Crisis emergency support at +358 (0)9 3104 4222 offers mental suport in crisis situations and, if needed, visits clients at their homes 24 hours a day.

For social assistance advice for benefit processing via telephone, please call +358 (0)9 3105 6257 Mon-Fri, 9-12.

Housing consultation 

Housing consultants offer help and advice in various housing-related problems. Click here to find out more about housing consultation options

Senior Info
You can reach Senior Info at +358 9 3104 4556 Mon-Fri 8:30-12. The service is provided by social care workers at the service centres. Questions related to various services can also be sent via email to To read more about services for seniors, click here

Social Services and Health Care Division

Helsinki Region Tranport Customer Service

Tel. +358 (0)9 4766 4000 Mon-Fri 7-19, Sat-Sun 9-17

  • Public transport routes and timetables 
  • Travel Card assistance
  • Questions about public transport planning

Helsinki Region Transport
Journey Planner

Customer service for rental apartments

Customer service for rental apartments is available Mon-Wed 9-15, Thu  9-13 and Fri 9-14. Exceptions from regular opening hours are announced on Stadin asunnot website. The visiting address is Itämerenkatu 3. For customer service via telephone, call +358 (0)9 310 13030 Mon-Fri 9-11, or send an e-mail to  

Other information services:

  • Comprehensive schools, upper secondary schools, vocational education, tel. +358 (0)9 310 86400, Mon-Fri 10-12 and 13-15.
  • Daycare, playgrounds activities and play clubs, tel. +358 (0)9 3104 4986, Mon-Fri 10-12 and 13-15.
  • Energy advisory +358 (0)10 802 805, Mon-Fri 8.30-17.
  • Youth Information Centre Kompassi at Ohjaamo Helsinki Fredrikinkatu 48, Kamppi Mon-Fri 12-17 tel. +358 (0)40 704 6818

Helsinki Tourist Information

The Helsinki Tourist Information Centre offers free information about the city and its sights, events and services. Pick up brochures and maps, and get tips and advice for making the most of your holiday. The main Tourist Information Centre in Helsinki is situated in the VR Ticket Sale Hall at the Central Railway Station at Elielinaukio 3, West Wing. The staff is available during the summer season Mon–Fri 9–19 and Sat–Sun 10–17. 

Helsinki Tourist Information
Telephone service +358 9 3101 3300 (Mon-Fri 9-15.30, Sat-Sun closed)


NewCo Helsinki
Customer service for enterprise counselling is available Mon-Fri 9-16. tel. +358 (0)9 310 36360. A business adviser is available to answer any questions related to starting a business Mon-Fri 9-11 tel. +358 (0)9 310 36406.

21.10.2020 09:51