Information on City Services

Helsinki City Information Center, Virka-info 

Virka-info is Helsinki City Information Center for Helsinki residents and immigrants, located in the Helsinki City Hall lobby. Entrances at addresses Sofiankatu 1 and Pohjoisesplanadi 11-13. City Hall is open Mon-Fri 9-19 and Sat-Sun 10-16.

Information Center tel. +358 9 310 111 11
- We offer general information and advice on living and working in the Helsinki area
- We answer your questions via chat
- The services are available Mon-Thu 9-16 and Fri 9-15

Information Center on Immigration Issues tel. +358 9 310 111 12
- We offer advice and guidance on immigration issues
- We answer your questions via chat
- The services are available Mon-Thu 9-16 and Fri 9-15


Social and health services information and advice

Telephone health service
The nurses of the Telephone Health Service number 09 310 10023 provide the residents of Helsinki with health-related information, 24 hours a day. Please call the Telephone Health Service when you require treatment instructions for illnesses.

Emergency Social Services
Tel. 0206 96006 (24 h)
- Gives support and guidance.
- Assessment for the need of urgent social services outside the office hours.

Crisis emergency support
Tel. 09 3104 4222 (24 h)
- Offers mental support upon crisis situations.
- Visits patients at their homes, if needed.

Telephone number for social assistance advice for benefit processing Mon–Fri, 9am–12 noon. Tel. 09 3105 6257.

Housing consultation

Senior Info
You can reach the Senior Info at tel. 09 3104 4556 from Monday to Friday at 8.30 am – 12.00 noon. The service is provided by social care workers at the service centres. Questions related to various services can also be sent via email Read more

Social Services and Health Care

Helsinki Region Tranport Customer Service

Tel. 09 4766 4000 (lnc). Mon-Fri 7am-7-pm, Sat-Sun 9am-5pm.

  • Public transport routes and timetables 
  • Travel Card assistance
  • Questions about public transport planning

Helsinki Region Transport
Journey Planner

Customer service for rental apartments

(Mon & Wed at 9-17, Tue & Fri at 9-15, Thu at 9-13). Exceptions from regular opening hours are announced on Stadin asunnot website. Visiting address: Itämerenkatu 3. Customer service: +358 9 310 13030 (at 9-15, Thu at 9-13). Email:  

Other information services

Helsinki Tourist Information

The Helsinki Tourist Information offers free information about the city and its sights, events and services. Pick up brochures and maps, and get the tips and advice for making the most of your holiday.

Tourist Information
Pohjoisesplanadi 19
Telephone +358 (0)9 3101 3300
fax: +358 (0)9 310 13301

Visit Helsinki

Newco Helsinki
Customer service of the enterprise counselling wwekdays from 9 a.m. to 4 p.m. Tel. +358 9 310 36360. A business advisor is available to answer any questions related to starting a business 9–11 on weekdays at +358 9 310 36406.
Read more

09.10.2017 15:25