Skip to content

Coronavirus FAQ

About the covid-19 coronavirus

The Koronavilkku app has alerted me – what do I do?

If the Koronavilkku app on your phone sends you an alert, it means you have potentially been exposed to the coronavirus. The app will provide you with instructions about what to do.
Please book a test when you receive an alert of potential exposure on Koronavilkku.
You will not be placed into quarantine based on the app’s alert. The Epidemiologic Operations Unit will contact you if the infection chain tracing determines you have been in close contact with an infected person.

Do you suspect a coronavirus infection? Seek out testing.

Coronavirus vaccinations 

Find answers to the most frequently asked questions about coronavirus vaccinations here: Frequently asked questions

How will the vaccinations affect safety measures such as handwashing and mask use?

It is still important that everyone follow the recommended safety measures after vaccinations begin.

How can you protect yourself from the coronavirus?

https://www.hel.fi/helsinki/coronavirus-en/information/face-mask 
Coronavirus updates from Helsinki - Current recommendations and restrictions in Helsinki

Do I have the coronavirus?



How to book a coronavirus test and what to do in quarantine 


Coping with the coronavirus pandemic as a community


I'm worried I've been exposed to coronavirus. What should I do?

Use the Coronavirus symptom checker to first assess your condition, if possible. 

If you cannot do the online assessment, call the City of Helsinki’s Coronavirus Helpline at tel. 09 310 10024 every day of the week from 8 am to 6 pm. At other times, call the national Medical Helpline at tel. 116 117

What kind of symptoms are associated with a coronavirus infection?

The symptoms are fever, cough, fatigue, nausea, diarrhoea, muscle pain, sore throat, a runny nose, shortness of breath and a loss of sense of smell and/or taste. Everyone with symptoms of a coronavirus infection is referred to a coronavirus test.
THL:Treatment of coronavirus and instructions for the infected

I've got flu symptoms. Could it be the coronavirus?

If you are experiencing any of the symptoms mentioned in the list above, seek out covid-19 testing.

I suspect I've contracted the coronavirus, what should I do?

Use the Coronavirus symptom checker to first assess your condition, if possible. 

If you cannot do the online assessment, ring the City of Helsinki's Coronavirus Helpline at tel. 09 310 10024,  open every day of the week from 8 am to 6 pm. At other times, call the Medical Helpline at tel. 116 117

When to get tested?

Age 12 and older

You should only get tested for coronavirus if you have symptoms indicating coronavirus infection and

  • you are at risk for serious coronavirus disease, or
  • are pregnant, or
  • you have not been vaccinated against COVID-19 and you have not had COVID-19, or
  • you are at risk of thrombosis  (see the risk factors on the HUS website), or
  • you work in social welfare or health care services directly with clients or patients, or
  • you work in care or disability services, or
  • a health care professional has referred you to get tested.

Children under 12

Children under 12 years of age are tested for COVID-19  if they have even mild symptoms indicating COVID-19, and

  • the child is at risk for serious coronavirus disease due to illness or medication, or
  • the child lives in the same household or meets regularly with family members or close persons age 16 and older without full vaccine protection*) or with inadequate immunity (resistance) against COVID-19, or
  • if a physician has judged that the child’s symptoms require a test.

(*has received two doses of the coronavirus vaccine or has recovered from the coronavirus infection and received one dose of the vaccine)

In what kind of a situation do I need an urgent medical assessment?

Symptoms of respiratory infection that requires treatment and medical assessment include impaired general condition, clearly prolonged fever and shortness of breath. If you experience such symptoms, complete the Omaolo symptom assessment or call the Coronavirus Helpline, tel. 09 310 10024 (open every day at 8:00–18:00); at other times call the Medical Helpline, tel. 116 117, and you will receive instructions on how to proceed.

If you need immediate treatment, for example if you have sudden chest pain, call the emergency number 112.

Where are coronavirus patients being treated in Helsinki?

Starting from 1 October, Helsinki residents suffering from respiratory symptoms and COVID-19 will be treated at the client’s own health station. Operations at the Laakso and Malmi coronavirus health stations has ended on 30 September.

If someone showing respiratory symptoms or diagnosed with COVID-19 needs a nurse or doctor’s assessment, it is recommended to do a symptom assessment through omaolo.fi or to call the Coronavirus Helpline tel. 09 310 10024 (every day 8:00–18:00) or the service number of their own health station. Do not come directly to the health station, but always contact a professional in advance by telephone or electronic services.

Can I still visit hospitals, senior centres or service centres?

Restrictions are necessary to protect patients, residents and personnel from covid-19 infections. Read more: Visiting senior centres, service houses and Helsinki hospitals

Will service centres for pensioners and the unemployed be open?

The Helsinki Service Centres will be closed as of Tuesday, 28 December 2021, due to the acceleration of the coronavirus epidemic. The centres will remain closed until at least 28 February. The service numbers will respond as usual.
Read more: Service centres

Does one have to wear a mask at the workplace?

Face mask usage is recommended at all workplaces in all situations in which employees share the same space with others. The mask recommendation is valid for all people who are not working remotely, even if safe distances are maintained at the workplace. If you work alone in a space, you do not need a face mask.

Can I be tested for the coronavirus? 

Finland has now introduced larger-scale coronavirus testing for the public. 

How can I protect myself from a covid-19 coronavirus infection?

People can avoid a covid-19 coronavirus infection in the same way they protect themselves from other respiratory tract infections. Good hand hygiene is of primary importance. Wash your hands with soap and water for at least 20 seconds. Avoid touching your eyes, nose and mouth. Do not cough or sneeze into the air or your hand, use a tissue or do it into your sleeve.

Each of us can help to stop the spread of covid-19 by avoiding close contact with people outside our homes. 

  • Wear a mask if you use public transport or are in a situation where you can't avoid close contact
  • Do not shake hands
  • Work from home, if possible

Can I get the coronavirus from touching surfaces?  

Coronaviruses are primarily transmitted through close contact and respiratory droplets produced when a person coughs or sneezes. Normal cleaning agents can effectively kill the coronavirus on surfaces.

Can I get the coronavirus from someone who doesn't have symptoms?

It is possible for an infected person to infect others before they start to experience symptoms. It is unclear however how many of an effect this has had on the spread of the epidemic. The World Health Organisation reports that present data indicates that the majority of infections are caused by people who have symptoms.

How can the hearing-impaired access coronavirus services?

The hearing-impaired can contact services with the assistance of an interpreter. Find more information on Finland’s interpreter services on the website of the national benefits agency Kela.

Many health issues can also be resolved by using the City of Helsinki’s e-services to contact health care professionals.

A nationwide phone service providing information about the coronavirus via text message is also available at tel. 050 902 0163. This service is open every weekday from 8 am to 9 pm and on Saturdays from 9 am to 3 pm.

Which City of Helsinki employees are being tested for covid-19?

The City of Helsinki follows THL recommendations for testing, particularly in the case of workers who are critical to the operations of social services and healthcare (employees of hospitals, health care centres, senior homes, care services, assisted-living facilities and home care services). 

Covid-19 testing is also available to all City of Helsinki employees who show symptoms of a coronavirus infection or are suspected of having a coronavirus infection, in line with a diagnosis from an occupational health care professional.

Please contact the city's health care provider Occupational Health Helsinki for more information.  

Where can I find more information about the coronavirus? 

The Finnish Institute for Health and Welfare (THL) monitors the domestic and global coronavirus situation, and provides instructions for preventing coronavirus infections. Read more on the THL website.

Latest updates on the covid-19 coronavirus from THL

Frequently asked questions about the coronavirus from THL

Travelling

Impact of the coronavirus pandemic on cross-border traffic

Traffic from EU and Schengen countries to Finland is permitted in accordance with the obligations under the Communicable Diseases Act. Restrictions on external border traffic still persist for several countries. Further information is available on the webpages of the Finnish Border Guard

When arriving from abroad to Finland and Helsinki

At the port, you will be directed to a checkpoint where you will be asked for COVID-19 certificates (a certificate of a negative test result, vaccinations, or having contracted COVID-19 previously). Certificates are not required for children born in 2007 or later.

Select the green line if

  • you are a Finnish citizen.
  • you are staying or living permanently in Finland.
  • you work in the transport and logistics sector.
  • your job is essential for security of supply.

Select the red line if

  • you do not belong to one of the above green line categories (for example, citizens of other countries).

To enter Finland on the red line, you must have a certificate of a negative COVID-19 test result (tested within less than 48 hours). You must also have a certificate of a complete vaccination series or a certificate of having contracted COVID-19 within the previous 6 months.

Who must be tested for COVID-19 after 72 ours of entering the country?

If your vaccination series is incomplete, you have tested negative for COVID-19 (tested within the previous 72 hours) or you have entered the country without any certificate, you must be tested between 72 and 120 hours after entering the country. Do not get tested earlier or later than this.Neglecting to get tested is punishable (Communicable Diseases Act, section 87 a).

See also:
When arriving by car from abroad to Finland and Helsinki (pdf)
Travel and the coronavirus pandemic /THL

How can I make an appointment for a COVID-19 test in Finland?

The most convenient way to book a test is to use the service at finentry.fi. The service is available to both Finnish citizens and foreigners.

You can also make the appointment at a coronavirus information point in your municipality of permanent or temporary residence (Helsinki residents can call number 09 310 10024, every day 8:00–18:00).

If you have symptoms suggestive of COVID-19 and are from Helsinki, read this please: Coronavirus testing in Helsinki.

How much does the test cost?

In Finland, a COVID-19 test booked in public health care, for example through the finentry.fi service, is free of charge. Avoid contact with other people and stay home or in your accommodation while waiting for your test result. If the test result is negative, you can stop avoiding contact with others.

To whom do these rules not apply?

The above instructions do not apply to cargo traffic and logistics personnel on work assignments, or cruise passengers who have departed from Finland and have not disembarked at any stage.

People on work duty must present a bill of consignment or sale. However, it is possible to get tested at the port. Instructions pertaining to specific work tasks have been prepared and distributed separately.

What should I do when arriving in Helsinki from abroad by plane?

Read more on the Finavia website

Which vaccines are approved?

A list of accepted vaccines can be found on the THL website under Travel and the coronavirus pandemic.

Protect yourself from the coronavirus

  • Ensure good hand hygiene - wash your hands with soap or use a hand sanitizer.
  • Ensure good cough hygiene - cough into a sleeve or disposable handkerchief.
  • Maintain a safe distance from other people.
  • Use a face mask when visiting places where there are other people and you cannot maintain a safe distance.
  • Download the koronavilkku app from an app store and follow its instructions.

Coronavirus certificates

Where can I get coronavirus certificates?

The main form of proof is the EU Digital COVID Certificate, which serves as proof that you have been vaccinated against the virus, contains your latest COVID test result or shows that you have recovered from COVID-19.


You can get the EU Digital COVID Certificate conveniently from the My Kanta service.

More information: EU Digital COVID Certificate and the COVID-19 passport can be obtained from My Kanta

Daycare  FAQ

Can I bring a child with a cold to day care?

If the child or adolescent has mild respiratory symptoms (cough, runny nose, fever for a few days), they should stay at home. Once the symptoms are gone or they have felt much better for a few days, they can return to school or day care. It is not necessary to take a COVID-19 test. Asymptomatic family members can go to work if working remotely is not an option, and asymptomatic children and young people can go to early childhood education or school. Fortunately, children and young people usually only get mild symptoms from COVID-19.

Can a child who has tested positive be brought to daycare if he or she has no symptoms?

Testing asymptomatic children is not recommended. If an asymptomatic child has received a positive result from a home test, it is recommended that the child be taken care of at home for at least five days. A child with respiratory symptoms must be taken care of at home until the symptoms have disappeared or significantly improved and the child feels well enough to attend daycare.

Should I wear a mask to pick up my child from day care?

For the time being, it is recommended to wear a mask indoors. We follow the national guidelines.

Why is day-care staff advised to wear masks?

Masks reduce the risk of transmission of COVID-19.

Mask use at playgrounds

Wear a mask indoors at playgrounds. We follow the national guidelines.

Does the child’s absence due to COVID-19 reduce the day-care fee?

If the child is absent from early childhood education due to illness and/or COVID-19 quarantine on at least 11 operating days during the same calendar month, only half of the monthly fee is charged. The client fee is not charged at all if the child is absent due to illness for all the days of the month.

During a voluntary quarantine period, the normal fee is charged.

How will I be informed if my child has been exposed to coronavirus in day care?

On 10 January 2022, Helsinki and 11 other municipalities jointly stated that those exposed to coronavirus in day-care centres and schools will no longer be traced or quarantined as a rule. Tracing will be focused on infections of at-risk groups and health care and social services. The Omicron variant is spreading faster than the previous virus variants, and people can currently get infected virtually anywhere. The pandemic is no longer really containable by infection tracing.

If a child has mild respiratory symptoms (cough, runny nose, fever for a few days), they should stay at home. Once the symptoms are gone or they have felt much better for a few days, they can return to day care. It is not necessary to take a COVID-19 test. Asymptomatic family members can go to work if working remotely is not an option, and asymptomatic children and young people can go to early childhood education or school. Fortunately, children and young people usually only get mild symptoms from COVID-19.

Early childhood education, primary education and secondary education continue to comply with health security measures. In addition, the merging of class groups is avoided. The recommendation to wear masks applies to pupils from the third grade upwards and all students in secondary education. The staff are obligated to wear masks at all levels of education, including early childhood education.

In the changed situation, centralised information about potential exposures in early childhood education and schools is being discontinued. The head of the school or day-care centre can communicate about COVID-19 in general at their school or day-care centre if there are particularly many known cases.

School arrangements FAQ

Will school work be arranged in classrooms?

At the beginning of the spring term, pupils will return to school in the form of contact teaching in classrooms. The decision applies to both primary and secondary education.

Primary and secondary education continue to comply with health security measures. In addition, the merging of class groups is avoided. The recommendation to wear masks applies to pupils from the third grade upwards and all students in secondary education. The staff are obligated to wear masks at all levels of education, including early childhood education.

No coming to school ill

If the child or adolescent has mild respiratory symptoms (cough, runny nose, fever for a few days), they should stay at home. Once the symptoms are gone or they have felt much better for a few days, they can return to school or day care.
You do not need to take a corona test.

Asymptomatic family members can go to work if working remotely is not an option, and asymptomatic children and young people can go to early childhood education or school. Fortunately, children and young people usually only get mild symptoms from COVID-19.

All must continue to follow COVID-19 guidelines and mask and safety recommendations. The City of Helsinki’s COVID-19 helpline is available in Finnish, Swedish and English on weekdays at 8:00–18:00 on tel. 09 310 10024, and in Somali and Arabic Mon–Fri at 9:00–12:00 on tel. 09 310 46300. More information about COVID-19 testing: https://www.hel.fi/helsinki/coronavirus-en/social-and-health/coronavirus-test

Meals

The children primarily eat with their own group/class. The canteen may be used if mealtimes are staggered. Good hygiene is observed in the preparation and distribution of the food and during meals. Meals and handwashing are supervised. 

Will I be informed of potential exposures to COVID-19?

In the changed situation, centralised information about potential exposures in early childhood education and schools is being discontinued. The head of the school or day-care centre can communicate about COVID-19 in general at their school or day-care centre if there are particularly many known cases.

How will I be informed if my child has been exposed to COVID-19 at school?

On 10 January 2022, Helsinki and 11 other municipalities jointly stated that those exposed to coronavirus in schools and day-care centres will no longer be traced or quarantined as a rule. Tracing will be focused on infections of at-risk groups and health care and social services. The Omicron variant is spreading faster than the previous virus variants, and people can currently get infected virtually anywhere. The pandemic is no longer really containable by infection tracing.

In the changed situation, centralised information about potential exposures in early childhood education and schools is being discontinued. The head of the school or day-care centre can communicate about COVID-19 in general at their school or day-care centre if there are particularly many known cases.

What is the difference between quarantine and isolation?

Quarantine means limiting the freedom of movement of a healthy person. Some infectious diseases can transmit before the actual symptoms appear. Quarantine prevents infections from a potential asymptomatic carrier to other people.
Instructions for people in quarantine

Isolation means separating a person with an infectious disease from healthy people. The isolation can be organised at home or in a hospital. The aim is to prevent possible further infections.
Instructions for people in isolation

See also Quarantine and isolation information from the THL website

Support for businesses

Does the City of Helsinki help struggling businesses? 

Links to more information

Current recommendations and restrictions in Helsinki

The City of Helsinki publishes regular Coronavirus updates in English on its website.

The City of Helsinki's Helsinki-info phone service is also available on weekdays from 9 am to 4 pm (3 pm on Fridays) at tel. 09 310 11111 or via a chat service to answer any questions you might have.

InfoFinland is also a comprehensive source of helpful information in 12 languages on Finland. The InfoFinland website has compiled a handy list of links to important coronavirus information from several public authorities. 

The Finnish Institute for Health and Welfare (THL) monitors the domestic and global coronavirus situation, and provides instructions for preventing coronavirus infections. Read more on the THL website.

Latest updates on the covid-19 coronavirus from THL

Frequently asked questions about the coronavirus from THL



19.01.2022 09:59