Helplines and information
Coronavirus Helpline answers questions and directs people to treatment
The City of Helsinki provides a Coronavirus Helpline to answer resident questions about the covid-19 pandemic. Call tel. 09 310 10024 every day of the week from 8 am to 6 pm if you are concerned about symptoms in yourself or loved ones.
If the Coronavirus Helpline is not available and your symptoms are mild, please wait until the next day and call again. If your symptoms are severe, call the national 24/7 toll-free Medical Helpline at tel. 116 117. In an emergency, call 112.
A nationwide phone service also distributes information about the coronavirus via text message at tel. 050 902 0163. The service is open on weekdays from 8 am to 9 pm and on Saturdays from 9 am to 3 pm.
Note that the hearing-impaired can use an interpreter to access Helsinki's various helplines and services. Remote interpreter services are available on weekdays from 8 am to 4 pm. See the website of the state benefits agency Kela for more information.
Education Helpline re-opened in Helsinki
The City of Helsinki has re-opened its Education Helpline to answer questions about schools, students and learning in Finnish and English. Ring tel. 09 310 10025 Monday–Friday 9 am to 5 pm.
Instructions for people in quarantine
In order to prevent the spread of the coronavirus pandemic, people suspected of having been exposed to the coronavirus may be put into quarantine or isolate or be asked to voluntarily self-isolate. Quarantine measures aim to break the chains of infection and save lives. See the city's quarantine guidelines for more information.
Practical assistance and emotional support for Helsinki families
How is your family coping during the coronavirus pandemic? Helsinki’s Family Centres offer low-threshold services to families in need of a sympathetic ear, helpful information or practical assistance. Ring the Family phone service at tel. 09 310 15454 on weekdays from 9 am to 12 pm.
Chat counselling service for young people
Helsinki also provides a chat service for young people between the ages of 16 and 29 who may be having a hard time or need someone to talk to. To access the service, go to the Young People's Helsinki website and look for the chat icon.
More jobseeking assistance for international residents
The Helsinki Skills Centre aims to speed up the educational and employment paths of immigrants in Helsinki. During the coronavirus crisis, it has added more services for the international jobless community in Finnish and English, and service in other languages is sometimes also available by arrangement. Ring tel. 09 310 28705 from 9 am to 3 pm on weekdays or fill in an online form to sign up for an advisory session. See the Helsinki Skills Centre website for more information.
Remote support for using digital services and tools
Helsinki's Adult Education Centre provides guidance and support in the use of mobile devices, online services and digital applications free-of-charge. To book a remote counselling session, contact the City of Helsinki's information service Helsinki-info at tel. 310 1111 on weekdays from 9 am to 4 pm (Fridays 10 am to 3 pm) or click on the Chat icon in the bottom right corner of the City of Helsinki website. You can also request an appointment by filling out an e-form on the Digital Helsinki website.
Links to coronavirus information from the authorities
InfoFinland, a website administered by the City of Helsinki that specialises in providing a wealth of information on Finland in 12 languages, has compiled a list of links to the latest information released by Finnish authorities on the coronavirus and its effects on life in Finland.
Informational videos in several languages
The City of Helsinki has also produced a series of informational videos in several languages about the coronavirus and the city's response to the outbreak.
Mobile coronavirus advisors are available to answer your questions in the districts of Itäkeskus
Helsinki’s multilingual coronavirus advisors will be available at the Itis shopping centre in Itäkeskus from Monday to Friday 10:00–18:00. Customers are served in many languages, including Finnish, English, Arabic and Somali.