Helplines and information
If you suspect that you have a coronavirus infection, stay at home for at least five days and avoid contacts until you have recovered. If you belong to an at-risk group or experience severe symptoms, complete the Omaolo symptom assessment. If you are unable to make a symptom assessment, call the Coronavirus Helpline, tel. 09 310 10024 (available Mon-Fri 8.00-16.00). You can also ask about corona from the chatbot on hel.fi (the chat is live on weekdays 9.00-14.00). If you are experiencing more serious symptoms, such as shortness of breath or a deteriorating general condition and are thinking about going to the emergency clinic, call the Medical Helpline, tel. 116 117. In an emergency call the emergency telephone number 112.
Note that the hearing-impaired can use an interpreter to access Helsinki's various helplines and services. Remote interpreter services are available on weekdays from 8 am to 4 pm. See the website of the state benefits agency Kela for more information.
Instructions for people in quarantine
In order to prevent the spread of the coronavirus pandemic, people suspected of having been exposed to the coronavirus may be put into quarantine or isolate or be asked to voluntarily self-isolate. Quarantine measures aim to break the chains of infection and save lives. See the city's quarantine guidelines for more information.
Practical assistance and emotional support for Helsinki families
How is your family coping during the coronavirus pandemic? Helsinki’s Family Centres offer low-threshold services to families in need of a sympathetic ear, helpful information or practical assistance. Ring the Family phone service at tel. 09 310 15454 on weekdays 9-12.
Chat counselling service for young people
Helsinki provides a chat service for young people between the ages of 16 and 29 who may be having a hard time or need someone to talk to. To access the service, go to the Young People's Helsinki website and look for the chat icon.
Jobseeking assistance for international residents
The Helsinki Skills Centre aims to speed up the educational and employment paths of immigrants in Helsinki. During the coronavirus crisis, it has added more services for the international jobless community in Finnish and English, and service in other languages is sometimes also available by arrangement. Ring tel. 09 310 28705 on weekdays 9-15 or fill in an online form to sign up for an advisory session. See the Helsinki Skills Centre website for more information.
Remote support for using digital services and tools
Helsinki's Adult Education Centre provides guidance and support in the use of mobile devices, online services and digital applications free-of-charge. To book a remote counselling session, contact the City of Helsinki's information service Helsinki-info at tel. 310 1111 on weekdays 9-16 (Fridays 10-15) or click on the Chat icon in the bottom right corner of the City of Helsinki website. You can also request an appointment by filling out an e-form on the Digital Helsinki website.
Links to coronavirus information from the authorities
InfoFinland, a website administered by the City of Helsinki that provides a wealth of information on Finland in 12 languages, has compiled a list of links to the latest information released by Finnish authorities on the coronavirus and its effects on life in Finland.
Informational videos in several languages
The City of Helsinki has also produced a series of informational videos in several languages about the coronavirus and the city's response to the outbreak.