General maintenance and environmental protection
These pages contain information on the maintenance of streets, parks and the city’s service buildings as well as environmental protection in Helsinki.
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Street maintenance
Find out in what order and when the streets are gritted and ploughed and how the areas of responsibility are divided between the city and the properties.
Nature maintenance and maintenance of parks
Find out about the maintenance of forests and meadows, the prevention of invasive alien species and the maintenance of parks in Helsinki.
Indoor air in service buildings
This page explains how the city takes care of the quality of indoor air in schools and day-care centres.
Wounded and dead animals
What to do if you find a wounded or dead animal in nature?
Health Protection
You can contact the health protection unit if you suspect that your living environment is causing a health hazard.
Environmental protection regulations
The aim of environmental healthcare is to safeguard clean drinking water, good indoor air and safe food, for example.
Environmental protection programmes
Check out what goals the city has set for environmental protection and what measures are being taken to achieve them.
Air quality and noise
Helsinki has drawn up plans for improving air quality and reducing noise pollution.
Environmental health control plan
The aim of environmental healthcare is to safeguard clean drinking water, good indoor air and safe food, for example.
Suspected food poisoning
If you suspect that a food product or beverage that you consumed caused symptoms of food poisoning, please notify us.
Urban Environment Division, Customer Services
Visiting address:
Työpajankatu 8 00580 Helsinki
Opening hours:
Kaupunkiympäristön asiakaspalvelun aukioloajat:
- Mon-Tue 8.15-12.00
- Wed-Fri 12.00-15.00
- Sat-Sun - Closed
Please note that the earliest time you can get a shift number is 11.00 on Wednesday - Friday.
Our telephone service +358 931022111 is open Mon-Thu 8.15-16.00 and Fri 12.00-15.00.
After-hour notifications about dangerous street damage tel. +358 9 310 39310. (Please do not send feedback or questions related to winter maintenance or vehicle removal to this number.)
Our on-call Parking Enforcement service is available at tel. +358 9 310 70014, Mon-Thu 16.00-20.00, Fri 8.15-12.00 and 15.00-20.00, Sat 10.00-15.30, and Sun 11.00-17.00
See details