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Helsinki-info

We advise and guide you when looking for information on the city services and immigration related matters.
Keskustakirjasto Oodi lounaasta käsin katsottuna.

Helsinki-info provides general information and advice on all Helsinki City services and immigration related matters.

Our service is free of charge, confidential and based on years of experiences. We advise in several languages.

Face- to- face service point:
1. Central Library Oodi, ground floor, Töölönlahdenkatu 4, Helsinki.
Mon-Fri from 10 to 18.

2. International House Helsinki (IHH), Address: Lintulahdenkuja 2D, 2nd floor. Helsinki, only available for customers of IHH's other services until futher notice

You can call or chat with us.
- Tel. 09-310 11111 (open Mon-Thu 9:00-16:00, Fri 10:00-15:00)
- chat: https://www.hel.fi/kanslia/neuvonta-en

Exceptional opening hours:
On Tuesday 31.1. Helsinki-info is closed.

Location

Töölönlahdenkatu 4 00100 Helsinki

The route to the main entrance

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.

The main entrance

  • The entrance stands out clearly and is illuminated.
  • The doors connected to the entrance are hard to perceive. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.

In the facility

  • The customer service point has 4 floors.
  • For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
  • The facility uses movement-guiding surface material.
  • The doors in the facility are hard to perceive.
  • The facility has a toilet marked as accessible on floor -1. The toilet door cannot be easily opened and closed.
  • A second toilet marked as accessible is located on floor 2.
  • A third toilet marked as accessible is located on floor 3.
  • The service point has a fixed induction loop in the customer service desk, lecture room, auditorium.
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