Digital health and social services

This page offers valuable information about accessing the various health and social services provided by the City of Helsinki either independently or with professional guidance. These services include the Maisa client portal and the Omaolo service.

On this page

Maisa client portal

The Maisa client portal enables you to manage health and social services efficiently through digital means. You can, for example:

  • Schedule appointments
  • View upcoming events, such as appointments
  • Prepare for upcoming meetings, including doctor's visits
  • Respond to various surveys, such as symptom questionnaires
  • Engage in remote video consultations
  • Access and review examination results, such as laboratory and imaging tests
  • Communicate with the professionals handling your case
  • Submit social welfare applications and notifications

Learn more: What is Maisa and what functionalities are available?

When using Maisa to schedule an appointment, it is usually necessary to obtain an appointment ticket from a healthcare or social welfare professional. Some appointments can be directly scheduled in Maisa without needing a separate ticket, such as those with your health station's public health nurse or nurse.

However, booking doctor's appointments in Maisa requires a prior assessment of treatment needs.

Once you receive an appointment ticket, you can find it on Maisa's homepage, and a notification will be sent to you.

Learn more: What kinds of appointments can I book via Maisa?

Messages sent through Maisa are typically responded to by professionals within three working days.

Accessing Maisa is simple through a web browser at www.maisa.fi or via the mobile app. Download the free Maisa app for iOS or Android devices from the respective app stores.

Answers to frequently asked questions about using Maisa.

  1. Go to www.maisa.fi (link opens in a new window).
  2. Click ‘Sign in to Maisa’. You will be taken for identification to the Suomi.fi identification service. Sign in by using strong identification, such as your online banking credentials.
  3. Next, click the ‘Continue to service’ button in the Suomi.fi service to return to the Maisa website.
  4. When using Maisa for the first time, accept Maisa’s terms of use and make sure that your contact information is correct. You can add information by selecting ‘Account Settings’ and then ‘Personal Information’ in the menu.
  5. If you want to authorise someone, such as a family member, to act on your behalf in Maisa, you can do so in the ‘Acting on Behalf of Someone Else / Devices’ section under ‘Manage Access’ in the menu.

Watch the video: How to start using Maisa in a web browser

  1. Download the Maisa app to your phone or tablet via the iOS or Android app store (Apple App Store or Google Play).
  2. When using Maisa for the first time, accept Maisa’s terms of use.
  3. Click ‘STRONG IDENTIFICATION’ on the screen to sign in to Maisa. Sign in by using strong identification, such as your online banking credentials.
  4. Next, click the ‘Continue to service’ button to automatically go to the Maisa app. In the future, you can also sign in to the service by using a PIN number of your choice.
  5. When using the app for the first time, make sure that your contact information is correct. You can add information by selecting ‘Account Settings’ and then ‘Personal Information’ in the menu.
  6. If you want to authorise someone, such as a family member, to act on your behalf in Maisa, you can do so in the ‘Manage Access’ section of the menu. Tap ‘Acting on Behalf of Someone Else / Devices’ in the menu.

Watch the video: How to start using Maisa with a mobile device

You can join a video visit or remote appointment either

  1. using the Maisa browser version on a computer or
  2. from the Maisa mobile application.

See instructions for attending a video visit or remote appointment

If you receive a notification stating that your Maisa account has been closed when logging in and you want to reactivate it, please contact your own health and social services unit. 

Only a health and social services professional can reopen your Maisa account through the Apotti client and patient information system. 

See also: How can I deactivate my Maisa account?

If you are an adult and fully competent, you can grant another adult the authority to act on your behalf in Maisa. For instance, an elderly individual may grant this authority to a trusted family member. 

Read more: What does proxy access mean? 

Read more: How do you give someone proxy access to your Maisa account?

The person giving the authorisation can decide how far the right to act on their behalf extends. 

  • Full rights: The representative has the same rights and access to all of the same information as the authorising person. 

  • Appointments and messages: The representative has limited rights to act on the authorising person’s behalf. The representative cannot access the authorising person’s diagnoses or list of medications, for example, but they can book appointments and send messages on the authorising person’s behalf. 

  • Read-only access: The representative can view all of the information but cannot book appointments or send messages. 

You can give the authorisation to another person either directly via Maisa or by bringing a power of attorney to a service point of the City of Helsinki Social Services and Health Care Division. 

Power of attorney in PDF format: 

Guardians have the authority to manage matters on behalf of their children who are under 18 years old in Maisa. 

However, please note that the following situations do not permit handling matters on behalf of the child in Maisa: 

  • Parental acknowledgment has not been officially registered in the Digital and Population Data Services Agency’s system yet. 

  • If either the child or one of the child’s guardians has a non-disclosure for personal safety reasons, only the guardian with the non-disclosure is allowed to handle matters in Maisa on behalf of the child. 

  • If the current custody agreement includes arrangements beyond just living arrangements, additional authorisation may be required for handling matters in Maisa.

Read more: Why can’t I act on behalf of my child when we have a joint custody agreement? 

If acting on behalf of a minor through Maisa is not possible, please directly contact the minor’s designated worker or their service provider by phone or visit them in person. 

If you are acting as a legal guardian of someone and want to manage their affairs also in the Maisa portal, please contact the service provider responsible for organising their health and social services. 

Activating proxy access requires measures from a health and social service provider if the person in question is unable to grant the proxy authorisation in Maisa. 

Omaolo service

With the free Omaolo service, you can start using health and social services quickly and easily when it best suits you. You will get recommendations that fit your situation and are based on scientific research. If necessary, Omaolo connects you with a professional.

In Omaolo, you can select a symptom checker that matches your symptoms or use the General symptom checker. The service provides you with instructions around the clock! 

  1. Complete a symptom checker online when it suits you.
  2. Omaolo will provide you with appropriate instructions.
  3. If your symptoms require a professional assessment, you can send the checker’s results to your health station. Based on the symptoms, we will get back to you as soon as possible and within 24 hours at the latest. The most urgent cases will be handled by a professional within two hours. 

Complete a symptom checker in Omaolo

Omaolo’s electronic health check service assesses your well-being and life expectancy based on your current lifestyle and what you might want to pay more attention to reduce your risk of illness. The health check includes 40 or so questions about your health, lifestyle and mental well-being. You can send the completed check to your health station if the results require a professional assessment. 

Complete Omaolo’s electronic health check

The well-being coaching programmes encourage you to change your lifestyle to improve your well-being. In Omaolo, you will find ten well-being coaching programmes in different subject areas, such as weight management, sleep and exercise. You can set yourself goals and monitor your progress.

Learn more about Omaolo’s well-being coaching programmes

If you and your loved one have considered seeking personal assistance or support for informal care or need help with mobility outside the home, you can use the service assessments to review what kind of support and help can be found from social services. The results of the assessment help you to assess whether you should seek support.

Fill in a service assessment in Omaolo

 

My Kanta Pages

My Kanta Pages is an online service that shows you the details of your online prescriptions. You can also use the service to submit a prescription renewal request and access your medical records, entered by doctors and nurses.

The information on your care and your laboratory results usually become available on the My Kanta Pages within a week.

Log in to My Kanta Pages

As a guardian, you can handle the affairs of your underage children in MyKanta. 

Your rights for acting on behalf of a minor are verified through the Population Information System. This system may contain information about various life situations that affect your rights to represent the child. Examples of such situations include non-disclosures for personal safety reasons, custody agreements, or a guardian’s legal representative. 

If you have been granted access rights, you can only view the child’s information in MyKanta, but you cannot handle or manage their affairs there. 

Read more: Acting on behalf of a minor in MyKanta 

As an adult with full legal capacity, you can act on behalf of another adult in MyKanta if you been granted a Suomi-fi e-Authorisation to do so. 

Read more: Acting on behalf of an adult in MyKanta 

For the time being, guardians are not able to act on behalf of an adult client in MyKanta. The Digital and Population Data Services Agency has launched a project to improve the access of legal guardians to electronic services.