The three-year Helsinki Lab project, which was initiated in 2016, makes design know-how, digitality and interaction an even more integral part of the development of the City. Lab also integrates the City organisation and partners to work together in view of creating a better city and new business operations. In September 2016, Helsinki became the first city in the world to appoint a Chief Design Officer.
Helsinki Lab is headed by City Design Manager Päivi Hietanen.
Helsinki Lab is an experimental collaboration platform, which engages different parties to joint, interactive projects. The operations of the Lab are developed along the way and the aim is to come up with new, proven practices, processes and services. The approach is user-oriented.
The development activities are made transparent and experienceable in the open workroom in the lobby of the City Hall. The work made at the Lab is interlinked with the development of the Helsinki city brand.
The aim of the activities is to develop Helsinki by means of service design and make it an even more functional and attractive place to live in and visit.
Helsinki Lab – Design, digitality and dialogue