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Food Safety

Työpajankatu 8
00580 Helsinki
P.O. Box 58235, 00099 City of Helsinki
+358 9 310 14000
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Suspected food poisoning

Food poisoning means an infection or poisoning resulting from the consumption of food or household water. Food poisoning is most commonly caused by viruses, bacteria or the poisons, or toxins, that they produce. However, food poisoning can also be caused by parasites, fungi and poisonous plants.

If you suspect that a food product or beverage that you consumed caused symptoms of food poisoning, please notify the municipal food control authority. The notification should be submitted to the food control authority of the area in which the food premises (such as a restaurant, café or workplace cafeteria) are located.

You should also submit a notification if you suspect that a food product that you bought at a store caused symptoms of food poisoning. In this case the notification should be submitted to the food control authority of the area in which the store is located. In Helsinki, the notification should be submitted to the Environment services' Food Safety unit.

The responsibilities of a municipal food control authority include investigating suspected cases of food poisoning, taking samples of the suspected food products and carrying out inspections of affected food premises if necessary.

Upon being informed of a suspected case of food poisoning, a food industry operator is obligated to notify the municipal food control authority of the suspected food poisoning without delay and to retain the suspected food product for possible sampling.

If you want to report a food poisoning or make a complaint concerning foodstuffs (eg labeling) or the handling and storage conditions of foodstuffs, please contact the municipal food control authority. Notification can be made to the email address elintarviketurvallisuus@hel.fi or food control information service number 09 310 14000 (Mon–Fri 9:00 am–11:00 am). It is also advisable to provide feedback directly to the company.



23.10.2020 13:20