City bills and bills to the city
The customer service number + 358 9 310 25300 serves on weekdays between 9:00 a.m. and 3 p.m..
The Customer Services Unit is situated at Sörnäisten rantatie 27 A, 1st floor, and its opening hours are 9.00–15.00 on weekdays.
The Customer Services Unit at Sörnäisten rantatie gives information about the maximum payment limit and the free card and grants inhabitants of Helsinki free cards. The unit does not handle cashier functions, which means that you cannot pay invoices there.
You can pay invoices from the City at the cashier's desk of the Financial Management Services (Talpa) at Toinen linja 4 A, the Kallion virastotalo administrative building, opening hours 9.00–15.30 on weekdays. The postal address of the cashier's desk is P.O. Box 210, 00099 City of Helsinki.
All invoices from the City by the same agreement on e-invoicing service
When you enter into an agreement on e-invoicing service in your own web bank you will get all invoices from the Financial Management Services by the same agreement.
Invoices to the City
Invoices to be paid by the City should primarily be sent electronically as online invoices. The Finvoice addresses (EDI codes) of the departments and municipal utilities are in the form 003702012566 + suffix.
Operator: Basware Corporation
Intermediary code: BAWCFI22
Those suppliers of services and goods that do not have an invoicing system of their own for online invoicing may send online invoices to the City free of charge through the supplier portal.
Helsinki City Transport (HKL), Stara and the Public Works Department administer their purchase invoices themselves.