Invoicing unit handles the billing of debts of the client municipal offices, payment surveillance and debt collection according to assignments by the client municipal offices.
The unit also deals with income-related bookkeeping, clearance related to debt arrangements, preparation of income-related fees for institutional care, as well as the issuance of free cards related to the maximum payment limit of social and health care. Invoicing unit also collects the municipal dog tax.

At Sörnäisten rantatie 27 A, there is a customer service point which is open on all week days between 8.15 and 16.00. Please note, that from June to August the customer servicing hours are from 8.15 to 15.00.

The customer service point gives advice related to the maximum payment limit and the free card and issues free cards to city residents. When you reach the maximum payment limit (636 €), or you are about to reach it concerning the health centre or social services department’s invoices, as a resident of Helsinki contact the City’s maximum payment limit invoicing office, tel. (09) 310 25350. You can also send copies of your invoices to the address: Financial Management Services (Talpa) / Invoicing, P.O. BOX 235, 00099 City of Helsinki.

If the limit, 636 euros, is reached by some other service producer (e.g. HUS), the free card is applied for from the service producer concerned.

Please note that there are NO CASH SERVICES at the customer service point, so the payment of bills at Sörnäisten rantatie 27 A is not possible.

Bills can be paid at Talpa´s unit at Kallio office building:

Toinen linja 4 A (Mon-Fri, 8.15 to 16.00)
Postal address: PL 210, 00099 Helsingin kaupunki

Contact information of billing services

E-mail:Contact form

E-mail addresses follow the format
firstname.lastname@hel.fi

Fax:
(+358 9) 310 25325

The head of the Billing department Service Manager Elina Tirkkonen
tel. +358 9 310 25290.