There are a total of 266 tram stops. Almost all of them are raised, in other words the stop is at the same level as the floor of the low-floor trams. The majority of stops, 210 of them, have a shelter. Tram stops are managed by HKL’s Building Unit and the shelters by JCDecaux.
The body responsible for tram stop maintenance varies depending on the location of the tram stop. HKL Tram Traffic is responsible for maintaining stops located in the centre of the road (144 stops) while stops bordering parks are maintained by the Helsinki City Public Works Department, HKR. Tram stops located in front of properties are maintained by the property in question.
The safe distance from the track is shown by a white line at the edge of the tram stop.
Always use pedestrian crossings when crossing tram lines and when leaving the tram stop.
At the busiest tram stops Helmi displays show the arrival time of the next two trams in real time. Helmi is the Helsinki public transport signal priority and passenger information system.
The screens at tram stops check the location of trams using GPS. If, for some reason, the tram cannot make contact with the satellite, the display at the stop will show the tram arrival time based on the time in the timetable (with a ~ sign before the minutes). This means that the time shown on the display won’t necessarily be correct.
The displays at stops also can’t show the arrival times of trams on diverted routes. For this reason, the display will sometimes be completely switched off to make sure that it is not giving passengers inaccurate information. However, any diversions will be shown in the information text scrolling across the bottom of the screen.