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This page contains safety guidelines related to travelling on the metro. General guidance related to Helsinki’s public transport can be found under Getting around in Helsinki.
Emergency telephones
are located on the station platforms and on the trains next to the doors. These will connect you directly to the metro personnel. The emergency telephones can be used, in so far as you wish to report an act of vandalism, unsociable behaviour, an emergency or even to retrieve personal property that has fallen onto the tracks. You can also call the metro emergency number with your own telephone 09 - 310 12 112
Emergency stop handles
are available on every metro platform. The handles should be pulled in the event that there is an individual or a large object on the rails, or if someone has become trapped between the closing doors of a departing train.
The emergency brakes on trains
should be pulled, in so far as someone has become trapped between the closing doors of a train that is departing. In other cases, it is worthwhile first contacting the driver using the emergency telephone.
The edge of the platform
has a safety area marked, in which it is unsafe to loiter within. You should also walk outside this area, even when the train is standing at the station, otherwise the train driver’s view may be blocked when the doors are being closed.
Encroaching upon the track
is strictly forbidden. If you drop an item of personal property onto the line, do not go and retrieve it yourself, but please inform a member of the metro personnel. You can use the emergency telephone or call the number 09 - 310 12 112
Cycling, roller skating and skate boarding
is prohibited in the metro and metro stations.
Smoking
is prohibited in the metro and the metro stations.
The emergency exits of the stations
are marked with appropriate attached signs.
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