The introduction of the City of Helsinki new financial management data system is still not without problems which naturally has its effects on invoicing. However, the invoice backlog of earlier this year has been partially solved. The invoicing of the City’s services are in various stages and the invoicing of health care payments, for instance, is almost up tp date.

‘’The City of Helsinki Departments are working extra hard to catch up with the delay in invoicing as soon as possible’’, says Budget Manager Tuula Saxholm. ‘’I regret all inconvenience that may have been caused by the delay in invoicing’’ Ms Saxholm says.

The City’s Financial Management Services dispatch some 1,3 million invoices per year, i.e. almost 110 000 invoices per month.

Some 300 000 of this year’s invoices have been dispatched so far and about 250 000 invoices wait to be dispatched. Invoicing has started in dental care, day-care, school children’s afternoon care and ambulance services. ’’It seems that the major part of the early year’s invoices can be dispatched by end of June’’ says Project Manager Sami Rantanen from the Economic and Planning Centre.

The City dispatches a customer’s invoices at certain intervals with the purpose of allowing enough payment time. ‘’If a customer has difficulties in paying, new payment arrangements can be negotiated and agreed’’, says Sami Rantanen.

As a general rule, the payment period of the City’s invoices is always 14 days.

Further information on invoices:

• Customer payments of the Social Services Department and the Health Centre,
  tel. 09 310 25300
• Other invoices, tel. 09 310 25630

Workdays from 8.15 to 16.00 hrs

Invoicing information also at www.hel.fi/hki/talpa/fi/Laskut2012/english