You can comment on positive aspects as well as any particular problems and difficulties. You may also wish to give your assessment of the general standard of services.
Since the data security of this e-mail has not been confirmed, we recommend that personal identity numbers, bank account numbers or information related to financial position and delicate matters such as health etc. not be mentioned in your feedback message. An e-mail message is sent to authorities at the sender’s own risk (Act on Electronic Services and Communication in the Public Sector/ 24.1.2003/13, 8 §). If there is a deadline set to the delivery of a document, the sender shall ensure that the document reaches the proper authority by the deadline (Administrative Procedure Act/6.6.2003/434, 17 §)
It is not commendable to send as feedback matters like statutory admonitions, complaints, claims for correction to decisions and treatment injury matters.
The transparency of feedback information is defined by virtue of the Act on the Openness of Government Activities or of any other special act.
