|If you have questions about our internet pages, please go first to the FAQ’s. You may find an answer to your question immediately.
Frequently Asked Questions
Feedback other than on the internet pages or questions related to the operations of City Departments shall be dispatched directly to the Registry of the Department concerned.
Feedback to City Departments and Facilities
You can also address the Political Groups of the City Council.
Feedback to political groups
On hel.fi portal pages there are links to services other than those of the City of Helsinki. If you wish to give feedback on information behind any of these links, please send it to the authorities concerned.
Since the data security of this e-mail has not been confirmed, we recommend that personal identity numbers, bank account numbers or information related to financial position and delicate matters such as health etc. not be mentioned in your feedback message.
An e-mail message is sent to authorities at the sender’s own risk (Act on Electronic Services and Communication in the Public Sector/ 24.1.2003/13, 8 §). If there is a deadline set to the delivery of a document, the sender shall ensure that the document reaches the proper authority by the deadline (Administrative Procedure Act/6.6.2003/434, 17 §)
That is why it is not commendable to send as feedback matters like statutory admonitions, complaints, claims for correction to decisions and treatment injury matters.
The transparency of feedback information is defined by virtue of the Act on the Openness of Government Activities or of any other special act.