Problems in the City of Helsinki Financial Management data system are over.

E-invoices are in use if new contracts have been made. Direct debiting does not run smoothly yet. Despite a prior notice, all invoices have not been collected yet. ‘’However, direct debiting will be done immediately after the system is back to normal again’’, says Sami Rantanen.

Requests for deferring payment not very frequent

When needed, the City’s customers can request an extension of the payment time. ‘’According to the estimates for the early year, different payment arrangements requested by customers numbered from
2 000 to 3 000. This is rather a normal figure’’, Sami Rantanen says.  

As a general rule, the payment period of the City’s invoices is 14 days.

Further information on invoices:
Customer payments of the Social Services Department and the Health Centre,
tel. 09 310 25300  
Other invoices, tel. 09 310 25630
Workdays from 8.15 to 15.00 hrs

More info at: www.hel.fi/laskut2012/In English.

Problems in the City of Helsinki Financial Management data system have been solved to the extent that 100 000 invoices only are undispatched.

Project Manager Sami Rantanen is confident that the invoice backlog will be solved by end June. ‘’It seems that the biggest problems have been solved’’.

As a general rule, the payment period of the City’s invoices is 14 day.

Further information on invoices:
Customer payments of the Social Services Department and the Health Centre,
tel. 09 310 25300  
Other invoices, tel. 09 310 25630
Workdays from 8.15 to 15.00 hrs

More info at: www.hel.fi/laskut2012/In English.

General enquiries related to the invoicing system:
Project Manager Sami Rantanen, tel. 09 310 25235, 050 4329089
sami.rantanen@hel.fi
Economic and Planning Centre

The introduction of the City of Helsinki new financial management data system is still not without problems which naturally has its effects on invoicing. However, the invoice backlog of earlier this year has been partially solved. 

’The City of Helsinki Departments are working extra hard to catch up with the delay in invoicing as soon as possible’’, says Budget Manager Tuula Saxholm. ‘’I regret all inconvenience that may have been caused by the delay in invoicing’’ Ms Saxholm says.

The City’s Financial Management Services dispatch some 1,3 million invoices per year, i.e. almost 110 000 invoices per month.

Some 300 000 of this year’s invoices have been dispatched so far and about 250 000 invoices wait to be dispatched. Invoicing has started in dental care, day-care, school children’s afternoon care and ambulance services. ’’It seems that the major part of the early year’s invoices can be dispatched by end of June’’ says Project Manager Sami Rantanen from the Economic and Planning Centre.

The City dispatches a customer’s invoices at certain intervals with the purpose of allowing enough payment time. ‘’If a customer has difficulties in paying, new payment arrangements can be negotiated and agreed’’, says Sami Rantanen.

As a general rule, the payment period of the City’s invoices is always 14 days.

Further information on invoices:
Customer payments of the Social Services Department and the Health Centre,
tel. 09 310 25300  
Other invoices, tel. 09 310 25630
Workdays from 8.15 to 16.00 hrs. From 1st June to 31st August customer service all workdays from 8.15 to 15.00. 

More info at: www.hel.fi/laskut2012/In English.

General enquiries related to the invoicing system:
Project Manager Sami Rantanen, tel. 09 310 25235, 050 4329089
sami.rantanen@hel.fi
Economic and Planning Centre

The City of Helsinki has been unable to send its invoices in time in January, February and March.

At the beginning of 2012, the City of Helsinki introduced a new data system for financial management. Along with the reform, the contents of the invoice were altered and the validity of the former direct debiting and e-invoicing contracts expired. The new invoices will be delivered to the customer in paper form until the client renews the contract.

Please note, that the e-invoice contract and the direct debit agreement can be renewed at your own bank after you have received your first invoice.

More info at: www.hel.fi/laskut2012/In English.

 Based on the Finnish Dog Tax Act the City of Helsinki collects dog tax on dogs held by the city residents. The tax is 50 euros. New dog declarations must be given before the end of February 2012.

Invoice is sent to the dog owner by the end of May 2012.

In order to collect the tax, the Financial Management of the Helsinki city keeps a dog register. The abovementioned law also requires that the dog owner file a notice to the registry before the end of February in the year after the dog has been acquired or moved to Helsinki.

The dog owner must additionally file a notice of change if:

1. the dog is being kept permanently outside Helsinki
2. the dog has been handed over to another owner
3. the dog has died.

The notice must be given also in cases where the dog is moved to another address within Helsinki.

Please read more on dog tax.

In beginning of 2012, the City of Helsinki will introduce a new data system for financial management. 

• invoices will have a new layout
• bank account numbers will change
• invoice reference numbering will change

With these changes, the current e-invoice and direct debit agreements will end at the beginning of 2012.

A new e-invoice agreement can be made in your online banking service from January 2012 onwards. The direct debit agreement can be renewed at your own bank after you have received your first invoice.

The e-invoicing addresses of companies will be transferred from our current invoicing system to the new financial management data system.

More information about the change will be submitted in the cover letters of the 2012 invoices.

Financial Management Services (Talpa) started as a public utility of the City of Helsinki at the beginning of 2009. Talpa´s main purpose is to produce financial and payroll management services for the City of Helsinki group.

Talpa´s customers include most of the units of Helsinki group and also the city residents using municipal services.

Based on the Finnish Dog Tax Act the City of Helsinki collects dog tax on dogs held by the city residents. The tax is 50 euros. New dog declarations must be given before the end of February 2013.

Invoice is sent to the dog owner by the end of May 2013.

In order to collect the tax, the Financial Management of the Helsinki city keeps a dog register. The abovementioned law also requires that the dog owner file a notice to the registry before the end of February in the year after the dog has been acquired or moved to Helsinki.

The dog owner must additionally file a notice of change if:

1. the dog is being kept permanently outside Helsinki
2. the dog has been handed over to another owner
3. the dog has died.

The notice must be given also in cases where the dog is moved to another address within Helsinki.

Please read more on dog tax.

"The past year was more positive than the budget, but clearly weaker than the year 2011”, says Mayor Jussi Pajunen of the Financial Statements 2012 of the City of Helsinki.

The City Board discusses the financial statements on Monday, March 25, 2013. The City Council approves the financial statements on June 19, 2013.

Scarce growth of municipal income still a challenge